Nubitalk General Information

Basics

• Managing your profile
• Logging In/Out
• Adding users
• Managing Phone Numbers

Using Nubitalk Call Center

Agents and Teams

• Managing Agents
• Managing Teams
• Agent Applications

Configurations

• Buying a Contact Center
• Configuring the Call Center

Inbound Campaigns

• Managing Inbound Campaigns
• Audio campaign
• Video campaign
• Chat campaign
• Menu campaign
• Facebook campaign

See all 9 articles

Outbound Campaigns

• Managing Outbound Campaigns
• Power campaign
• Preview campaign
• Predictive campaign
• Contact Management and Execution

Using Nubitalk Office Phone

Configurations

• Security
• Configuring the Office Phone

Extensions and Groups

• Managing Extensions
• Managing Groups
• Buying an extension
• Physical Extension
• Mobile extension
• Softphone extension

See all 7 articles

Auto Attendant

• Creating an Auto Attendant
• Managing Auto Attendant

Office Phone Terminals

• OneContact UC
• Provisioning Hardphones

Reporting and Wallboards in Nubitalk

Call Center Reports

• CDR Call Center reports
• Agents reports
• Teams reports
• Inbound campaign reports
• Outbound campaign reports
• Agent reporting tables

See all 9 articles

Office Phone Reports

• CDR Office Phone reports

Wallboards

• Office Phone Wallboards
• Call Center Wallboards

Billing Reports

• Purchases reports
• Active licenses reports
• CDR Billing Reports

3rd party Integrations

CRM Integrations

• Custom Integration
• Integrating SalesForce
• Integrating Microsoft Dynamics
• Integrating SugarCRM

Gamification

Gamification KPI Integration Methods

• KPIs integration using Excel
• KPIs integration through web service

Nubitalk SDK

OneAgentWeb

• Using OneAgentWeb SDK
• Audio Dial sample

Nubitalk Release Notes

Nubitalk Portal

• Nubitalk Portal, August 3, 2017
• Nubitalk Portal, July 10, 2017
• Nubitalk Portal, June 23, 2017
• Nubitalk Portal, June 2, 2017
• Nubitalk Portal, May 24, 2017
• Nubitalk Portal, May 10, 2017

See all 13 articles