OneContactPortal
Product description
Users & Teams
- Managing users
- Managing extensions
- Managing administratror
- Managing supervisors
- Managing agents
- Managing monitors
Reporting and monitoring
Campaigns
Auto-attendants and Distribution groups
Management
- Management
- Manage announcements
- Manage blocked lists
- Manage breaks and absences
- Manage business outcomes
- Manage call barring profiles
System
- System
- Manage phone numbers
- Manage roles
- Manage sites
- Manage component parameters
- Component Parameters list
Flows
Nubitalk General Information
Basics
Customizing Nubitalk
Using Nubitalk Call Center
Agents and Teams
Configurations
Inbound Campaigns
- Managing Inbound Campaigns
- Voice + ACD queue campaign
- Voice + Front-end menu (IVR) campaign
- Video campaign
- Chat campaign
- Facebook campaign
Outbound Campaigns
Using Nubitalk Office Phone
Configurations
Extensions and Groups
- Configuring pick-up groups
- Managing Extensions
- Managing Groups
- Buying an extension
- Convergent extensions
- Physical Extension
Auto Attendant
Office Phone Terminals
Reporting and Wallboards in Nubitalk
Call Center Reports
- CDR Call Center reports
- Agents reports
- Teams reports
- Inbound campaign reports
- Outbound campaign reports
- Agent reporting tables
Office Phone Reports
Wallboards
Billing Reports
3rd party Integrations
CRM Integrations
- Manage Home Tab
- Custom Integration
- Integrating SalesForce
- Integration with Salesforce: Use cases
- Integrating Microsoft Dynamics
- Integrating SugarCRM
Nubitalk Release Notes
Nubitalk Portal
- Nubitalk Portal, March 26, 2019
- Nubitalk Portal, February 07, 2018
- Nubitalk Portal, December 27, 2017
- Nubitalk Portal, December 05, 2017
- Nubitalk Portal, November 02, 2017
- Nubitalk Portal, October 3, 2017