When you export the Inbound campaigns reports you will find information about the Inbound campaigns on several different tables. This tables will give you information regarding different dimensions on a campaign performance.
Included Outbound Campaigns
| Column | Description |
| Campaign identifier | Shows the name of all outbound campaigns included in the report |
Average Interactions
Table that shows the average number of interactions, per hour, and their outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Interaction Outcome | average/hour |
Shows the average amount, per hour, of interactions by outcome. The possible values are:
|
Maximum Interactions
Table that shows the maximum number of interactions, per hour, and their outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Interaction Outcome | maximum/hour |
Shows the maximum amount, per hour, of interactions by outcome. The possible values are:
|
Total Interactions
Table that shows the total number of interactions and their outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Interaction Outcome | total |
Shows the total amount, of interactions by outcome. The possible values are:
|
Average Interactions Time
Table that shows the average interaction times during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Average Interaction Time | seconds |
Shows the average interaction time, in seconds, in each stage of an interaction. The data is shown for:
|
Maximum Interactions Time
Table that shows the maximum interaction times during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Maximum Interaction Time | seconds |
Shows the maximum interaction time, in seconds, in each stage of an interaction. The data is shown for:
|
Total Interactions Time
Table that shows the total interaction times during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Total Interaction Time | seconds |
Shows the total interaction time, in seconds, in each stage of an interaction. The data is shown for:
|
Average Contact
Table that shows the average number of interactions, per hour, organized by their contact outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Contact Outcome | average/hour |
Shows the average amount, of interactions by contact outcome. The possible values are:
|
Maximum Interactions
Table that shows the maximum number of interactions, per hour, organized by their contact outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Contact Outcome | maximum/hour |
Shows the maximum amount, of interactions by contact outcome. The possible values are:
|
Total Contact
Table that shows the total number of interactions and their contact outcome, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Contact Outcome | total |
Shows the total amount, of interactions by contact outcome. The possible values are:
|
Average Not Ready Reasons
Table that shows the average time, the campaigns agents were in a determined not ready reason, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Average Interaction Time | seconds |
Shows the average time, in seconds, that agents were in not ready reason. The data is shown for the not ready reasons you have defined in your Call Center configuration. |
Maximum Not Ready Reasons
Table that shows the maximum time, the campaigns agents were in a determined not ready reason, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Maximum Not Ready Reasons | seconds |
Shows the maximum time, in seconds, that agents were in not ready reason. The data is shown for the not ready reasons you have defined in your Call Center configuration. |
Total Not Ready Reasons
Table that shows the total time, the campaigns agents were in a determined not ready reason, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Total Not Ready Reasons | seconds |
Shows the total time, in seconds, that agents were in not ready reason. The data is shown for the not ready reasons you have defined in your Call Center configuration. |
Average Business Outcomes
Table that shows the average business outcomes, of the included campaigns, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Average Business Outcomes | average/hour |
Shows the average business outcomes, per hour, that resulted from the interactions. The data shows the Business Outcomes that you have assigned to the campaign during the campaign creation. |
Maximum Business Outcomes
Table that shows the maximum business outcomes, of the included campaigns, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Maximum Business Outcomes | maximum/hour |
Shows the average business outcomes, per hour, that resulted from the interactions. The data shows the Business Outcomes that you have assigned to the campaign during the campaign creation. |
Total Business Outcomes
Table that shows the total business outcomes, of the included campaigns, during the selected period of time.
| Column | Unit | Description |
| Date | Shows the day or month of the Interactions | |
| Total Business Outcomes | total amount |
Shows the total business outcomes, that resulted from the interactions. The data shows the Business Outcomes that you have assigned to the campaign during the campaign creation. |