In this page you'll find the most common situations our Clients face concerning the normal function of Nubitalk:

• Why can’t my agents login?
• Why are my calls being rejected on Queue?
• Why can’t I receive calls in OneAgent?
• Why can't I hear although a call has been made?
• I am logged in into the OneAgent Web and I can receive chat sessions but not Audio/Video.
• How can an agent receive multi-sessions?
• Do you have a mobile app?
• How do I change my external number of my office phone extension?
• Why are voice campaigns my only option?

Why can’t my agents login?

• Check your agent's active licenses. The active licenses will be shown in your account main page.
  Click here for more information about active licenses.

 

 

Why are my calls being rejected on Queue?

• Check your IVR active licenses. The active licenses will be shown in your account main page.
  Click here for more information about active licenses.

 

  

Why can’t I receive calls in OneAgent?

• Check the network indicators status to see if your computer is connected to the internet.

 

 

Why can't I hear although a call has been made?

• Check the open ports on your firewall. They must be opened for PBX and Contact Center.

 

 

I am logged in into the OneAgent Web and I can receive chat sessions but not Audio/Video.

• Check if the browser has the required permissions to access the camera/microphone.

 

 

How can an agent receive multi-sessions?

• Check the professional licensing as well as accessing the shelf and queue to pick-up multiple interactions.

 

 

Do you have a mobile app?

• There's Nubitalk, for office phone extension's login; OneAgent, for agent's login and OneSupervisorMobile for Call Center supervision. Currently, there's no mobile app to replace Nubitalk portal.

 

 

How do I change my external number of my office phone extension?

• Go to your extension configuration, using the extension list and change the DDI field.
  To know more about changing office phone's extensions, click here.

 

Why are voice campaigns my only option?

• If you're only allowed to create voice campaigns, you're in starter mode. Contact your Tenant Administrator to acquire blended agent's licenses to unlock professional mode. 
  To know more about unlocking professional mode check Buying a Contact Center.

 

 

If you have a different issue, please, report it, to info@nubitalk.com.