Groups are sets of extensions that are relatable to each other. For example, if you have a Sales team in your company, you can group all his extensions in a group. This way, any call received within the group can be answered by the entire group.
In the Nubitalk portal you can:
Adding a group
To add a group:
- In the Nubitalk homepage, click in manage.
- Inside Manage, click groups.
- A groups list will open, click to add a new group.
- A wizard with multiple steps will open.
- In the Group Type, select the type of group you want, then click next:
- Distribution Group - A group of extensions that will be called under a given order (e.g. One after the other, All at the same time, Randomly).
- Pick-up Group - A group of extensions enabled to pick-up the calls between them.
- Fill in the Group Name and the Internal Number, then click next:
- In the Distribution type, fill in the fields and click next:
- Ring Strategy - Select from:
- One after the other - Extensions are tried sequentially.
- All at the same time - All extensions are tried at the same time.
- Randomly - The first extension to be tried is selected randomly.
- Ring Time - Insert the time that the extension rings on your PBX system.
- Cyclic - Check the box if you want the first extension to be tried after the last extension was tried.
Note: If you check Cyclic, a field will appear where you can define the maximum number of cycles. The default number is 10.
- Waiting Queue - Check the box if you want the incoming calls to be parked if the extensions are busy.
Note: If you check Waiting Queue, a field will appear where you can set the audio file to upload as a welcome message to the waiting queue.
Note: You can't configure Cyclic and Waiting Queue in the same group. Either configure Cyclic or Waiting Queue.
- Ring Strategy - Select from:
- Fill in or search the group's Phone Number and check if you want to enable call recording for the group, then click next:
- Select if you want to enable the voice mail. If you enable the voicemail:
- Select the access pin.
- Customize a welcome message by using the text to speech tool or by uploading an audio clip.
- Select whether or not you want to send incoming voicemail messages by email to the group.
After you made your configuration, click next:
Tip: To access a group voicemail, you have to dial the voicemail number (usually 996) plus the DDI of the group, without the calling code.
For example if your group DDI is +44212121, to contact the group voicemail from a group extension, the extension must dial 996212121 and then insert the defined pin.
- If you don't enable voicemail, in the next step you'll have forwarding configuration, where you define what happens to an incoming call, then click next:
- Leave it blank.
- Enter a phone number.
- Select a destination from your office phone contacts.
Note: This step will only be available if Waiting queue or Cyclic and voicemail are disabled.
- If you already have created extensions, drag and drop from Available to Assigned, the extensions that you want to be part of the group, then click next:
- The confirmation window will display all your configurations. If everything is ok, click submit to create the group:
- After the confirmation window appears, you will be redirected to the group list where the new group will be displayed:
To edit a group:
- Go to your group list, as explained in the adding groups topic
- The existing groups will appear:
- Click , under Actions, to edit the selected group. The groups wizard will open
- Select the field you want to edit by clicking in the corresponding step:
- Edit the field and then click submit to commit your changes.
To delete a group:
- Go to your groups list, as explained in the adding groups topic
- The existing groups will appear.
- Click , under Actions, to delete the selected group
- A confirmation pop-up will appear:
- Click delete to confirm the deletion.