Managing Groups

Groups, are sets of extensions that are relatable to each other. For example, if you have a Sales team in your company, you can group all his extensions in a group. This way, any call received within the group can be answered by the entire group.

In the Nubitalk portal you can:

Adding a group

To add a group:

  1. In the Nubitalk homepage, click in manage



  2. Inside Manage, click groups
  3. A groups list will open, click to add a new group
  4. A wizard with multiple steps will open. In the first step, you have to fill in the Group Name and the Internal Number, then click next:

    step_1.png

  5. On step 2, fill in or search the group's Phone Number and check if you want to enable call recording for the group, then click next:

    step_2.png

  6. On step 3, you must define:
    • One after the other - The call will ring on one extension after another from the order defined on step 4.
    • All at the same time - The call will ring on all extensions at the same time.
    • Randomly - The call will be delivered to a random extension of the group.
    • Ring Strategy - The ring strategy defines the way the calls are delivered to the group. Select one of the following from the drop down menu:
    • Ring Time - Define how much time, in seconds, the call will ring in the group.
    • Cyclic - if you check Cyclic to this group? a call will continue to ring through the team extensions after all extensions have been contacted. When a call reaches all extensions without being answered it will complete the cycle to the first extension, and so on.   
    • Waiting Queue - If you enable the waiting queue, if all extensions in the group are occupied, the caller will receive a waiting queue message, than you can customize, and will be put in queue, until an extension is available to pick up his call. 

      step_3.png
  7. On step 4, if you already have created extensions, drag and drop from Available to Assigned, the extensions that you want to be part of the group, then click next:step_4.png
  8. On step 5, decide if you want to enable the voice mail. If you enable the voicemail:
    • you must select the access pin
    • you can customize a welcome message by using the text to speech tool or by uploading an audio clip
    • you can select whether or not you want to send incoming voicemail messages by email to the group.

      After you made your configuration click next:

      step_5.png

      Tip: To access a group voicemail, you have to dial the voicemail number (usually 996) plus the DDI of the group, without the calling code.
      For example if your group DDI is +44212121, to contact the group voicemail from a group extension, the extension must dial 996212121 and then insert the defined pin.
  9. The confirmation window will display all your configurations. If everything is ok, click submit to create the group:

    step_6.png

  10. After the confirmation window appears, you will be redirected to the group list where the new group will be displayed:

    group_list.png

 

Editing groups

To edit a group: 

  1. Go to your group list, as explained in the adding groups topic
  2. The existing groups will appear:

    group_list.png

  3. Click , under Actions, to edit the selected group. The groups wizard will open
  4. Select the field you want to edit by clicking in the corresponding step:
    edit.png
  5. Edit the field and then click submit to commit your changes.

Deleting groups

To delete a group:

  1. Go to your groups list, as explained in the adding groups topic
  2. The existing groups will appear.
  3. Click , under Actions, to delete the selected group
  4. A confirmation pop-up will appear:

    delete.png
  5. Click delete to confirm the deletion.
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