3rd party softphone extension

A 3rd party softphone is an office phone extension that is connected through a 3rd party software used on your computer. To add a 3rd party softphone extension you need to go through the Office Phone Extension wizard:

 

1. Extension user - configuration

In the first step of the wizard, you need to select an extension type, and click next:

  • Extension - A simple single extension
  • Convergent Extension - A convergent extension aggregates several extensions, where incoming calls ring on all inner extensions, using a single contact number.

    3rdparty_01.png

     

    2. Extension user - configuration

    Select an extension type and fill in some essential information:
  • Extension type - Select 3rd Party Softphone from the dropdown menu.
  • Name - Type the extension desired name.
  • Internal number - Type the desired internal number for the extension. This is the number to which any other extension can call to reach this extension.
  • E-mail - Define the e-mail address associated with the extension. This is necessary login in the Office Phone applications.

3rdparty_02.png

 

3. SIP Credentials - configuration

Configure the SIP credentials associated to this extension:

3rdparty_03.png

 

4. Phone Number (DDI) - direct dial-in

Select and configure the phone numbers associated to this extension:

  • Phone Numbers (DDIs) - Add a Phone Number to your extension. To do it:
    1. Click in  under Phone Number (DDI). A dialog will open.
    2. The dialog window will display the available Phone Numbers:
      step_2_dialog.png
    3. Check the Assigned box to add the desired number to your extension. Click save to commit your choice.
    4. The wizard will now be updated with the selected phone number. If you want an Outgoing Number repeat these steps in the Outgoing Number field. 
  • GSM Contact - Insert a GSM number that you will use if you want to do your calls by mobile network instead of through the Office Phone applications.
  • Country - Select, from the dropdown the country where the extension is located, in order to avoid dialing the country code when making a domestic call.

3rdparty_04.png

 

5. Waiting queue - configuration

Define the waiting queue for this extension:

  • Max Simultaneous Calls - Maximum number of calls, the extension can receive before being rejected or sent to te waiting queue.
  • Waiting Queue - Check the box if you want waiting queue for this extension. 
    Note: If you check the waiting queue box, a field will appear to configure the waiting queue message.
    3rdparty_05.png

 

6. Monitoring - permissions

Select the monitoring permissions for this extension:

  • Recording- Check if this extension interactions can be recorded.
  • Can be monitored? - Check if this extension interactions can be monitored.
  • Can monitor - Check if this extension can monitor.

3rdparty_06.png

7. Dial Plan - description

Select the extension Dial Plan. The dial plan defines the rules when the extension is making a call:

  • Internal - selecting internal will  extension can only be used in calls done in the context of this tenant Office Phone. No outside calls are allowed.
  • National - selecting National will allow this extension to make calls to internal and domestic numbers. 
  • International - selecting International will allow this extension to any number. 

3rdparty_07.png

 

8. Voicemail - configuration

If you want to use voicemail, check Do you want to enable free voice mail? to enable the voice mail for this extension. The fill in the following parameters:

  • Pin - type the desired pin code that a user must enter to access this extension voicemail.
  • Welcome message - Upload or write a greeting message for your voicemail:
    • Create a text to speech, by clicking in Text To Speech. A dialog will pop up where you can type you message and select the used voice.
    • Upload an audio message by clicking in Upload. A dialog will pop up where you can browse and add a .MP3/.WAV file.

      You can always preview the audio clip, by clicking in Play.

  • Send each voicemail as attachment to e-mail account? - check this flag if you want to send the voicemail recordings to an e-mail address. Then, type a valid e-mail address in the text box.

3rdparty_08.png

 

9. Forwarding - configuration

  • you can configure call forwarding for calls incoming to this extension. You can define forwarding for:

    • Always - any incoming call will be delivered to the selected number or group.
    • On Busy - for example, when this extension is on a call, incoming calls will be delivered to the selected number or group.
    • On Fail - if there is any problem in delivering the call to this extension, a network failure, for example, incoming calls will be delivered to the selected number or group.
    • On Timeout - if a call is not answered by the extension in the defined time, in seconds, incoming calls will be delivered to the selected number or group.
    Note: If On Timeout is configured, you must set the timeout.
  • To define a number or a group to forward to:

    1. On the desired forwarding condition, click search.png. A dialog will pop-up:
      forwarding.png
    2. Select, by clicking in add.png, to which, extension, group or voicemail, you want to forward the calls.

 

3rdparty_09.png

 

10. Groups - associate groups

Associate the extension to groups. To do it, drag and drop the desired groups from Available to Assigned

3rdparty_10.png

 

6. Forwarding - configuration

Here you can configure call forwarding for calls incoming to this extension. You can define forwarding for:

  • Always - any incoming call will be delivered to the selected number or group.
  • On Busy - for example, when this extension is on a call, incoming calls will be delivered to the selected number or group.
  • On Fail - if there is any problem in delivering the call to this extension, a network failure, for example, incoming calls will be delivered to the selected number or group.
  • On Timeout - if a call is not answered by the extension in the defined time, in seconds, incoming calls will be delivered to the selected number or group.

To define a number or a group to forward to:

  1. On the desired forwarding condition, click search.png. A dialog will pop-up:
    forwarding.png
  2. Select, by clicking in add.png, to which, extension, group or voicemail, you want to forward the calls.

 

 

 

11. Confirmation

Confirm all the configurations and click submit to add the extension.

3rdparty_11.png

 

Have more questions? Submit a request