Creating an Auto Attendant

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An Auto Attendant enables your office phone to pick up incoming calls and provide them with useful information or deliver them to a specific group.

 

Schedule with greeting

To add a schedule with greeting auto attendant:

1. Auto Attendant - basic information

In the first step of the wizard, you need to select an extension type and fill in some essential information:

  • Name - type the auto attendant desired name
  • Type - select the desired type of the auto attendant. In the case, select Schedule with Greeting 
  • Phone Numbers (DDIs) - Add a Phone Number to your extension. To do it:
    1. Click in  under Phone Number (DDI). A dialog will open.
    2. The dialog window will display the available Phone Numbers:
      creating_inbound_step_3_-1.png
    3. Click  in add.png to add the desired number to your auto attendant.
    4. The wizard will now be updated with the selected phone number. 

step_1.png

 

2. Schedule - active time interval

Here you can schedule the working hours of your auto attendant. Depending on your time zone you might have exception days and weekends predefined. To define a schedule:

  • Select the from field and type the desired hour, from which you want your campaign to be available.
  • Select the to field and type the desired hour, from which you campaign will not be available.
  • If you want a 24h campaign, check All day.

step_2.png

 

3. In-Schedule - in-schedule details

Define the action to be performed when someone calls in schedule. Select one of the following, an then, click next:

  • Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click search.png. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click add.png.
  • Reject - Select to reject the calls. Any incoming call will be rejected.

step_3.png

 

4. Off-Schedule - off-schedule details

Define the action to be performed when someone calls off schedule. Select one of the following, an then, click next:

  • Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click search.png. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click add.png.
  • Reject - Select to reject the calls. Any incoming call will be rejected.

step_4.png

5. Audio Files - auto attendant audio files

Upload or write a greeting message in both In-Schedule and Off-Schedule. To do it:

  • Create a text to speech, by clicking in Text To Speech. A dialog will pop up where you can type you message and select the used voice.
  • Upload an audio message by clicking in Upload. A dialog will pop up where you can browse and add a .MP3/.WAV file.

    You can always preview the audio clip, by clicking in Play.

 

 step_5.png

 

6. Confirmation

Confirm all the configurations and click submit to add the auto attendant.

step_6.png

 

To add a multi-option menu auto attendant:

1. Auto Attendant - basic information

In the first step of the wizard, you need to select an extension type and fill in some essential information:

  • Name - type the auto attendant desired name
  • Type - select the desired type of the auto attendant. In the case, select Multi-Option Menu
  • Phone Numbers (DDIs) - Add a Phone Number to your extension. To do it:
    1. Click in  under Phone Number (DDI). A dialog will open.
    2. The dialog window will display the available Phone Numbers:
      creating_inbound_step_3_-1.png
    3. Click  in add.png to add the desired number to your auto attendant.
    4. The wizard will now be updated with the selected phone number. 

step_1_menu.png

 

2. Schedule - active time interval

Here you can schedule the working hours of your auto attendant. Depending on your time zone you might have exception days and weekends predefined. To define a schedule:

  • Select the from field and type the desired hour, from which you want your campaign to be available.
  • Select the to field and type the desired hour, from which you campaign will not be available.
  • If you want a 24h campaign, check All day.

step_2.png

 

3. In-Schedule - in-schedule details

Define the actions to be performed when a client selects a menu option. To do it:

  1. Click on one of the pad numbers. A dialog will open:

    step_3_dialog_menu.png

    1. Insert a manual number or select one of the available numbers/groups.
    2. Click to assign it to the menu key.

The key will be shown as assigned to the number/campaign you selected:

step_3_menu.png

 

4. Off-Schedule - off-schedule details

Define the action to be performed when someone calls off schedule. Select one of the following, an then, click next:

  • Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click search.png. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click add.png.
  • Reject - Select to reject the calls. Any incoming call will be rejected.

step_4.png

5. Audio Files - auto attendant audio files

Upload or write a greeting message in both In-Schedule and Off-Schedule. To do it:

  • Create a text to speech, by clicking in Text To Speech. A dialog will pop up where you can type you message and select the used voice.
  • Upload an audio message by clicking in Upload. A dialog will pop up where you can browse and add a .MP3/.WAV file.

    You can always preview the audio clip, by clicking in Play.

 

 step_5.png

 

6. Confirmation

Confirm all the configurations and click submit to add the auto attendant.

step_6.png

 

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