An Auto Attendant enables your office phone to pick up incoming calls and provide them with useful information or deliver them to a specific group.
Schedule with greeting
To add a schedule with greeting auto attendant:
1. Auto Attendant - basic information
In the first step of the wizard, you need to select an extension type and fill in some essential information:
- Name - type the auto attendant desired name
- Type - select the desired type of the auto attendant. In the case, select Schedule with Greeting
- Phone Numbers (DDIs) - Add a Phone Number to your extension. To do it:
- Click in
under Phone Number (DDI). A dialog will open.
- The dialog window will display the available Phone Numbers:
- Click in
to add the desired number to your auto attendant.
- The wizard will now be updated with the selected phone number.
2. Schedule - active time interval
Here you can schedule the working hours of your auto attendant. Depending on your time zone you might have exception days and weekends predefined. To define a schedule:
- Select the from field and type the desired hour, from which you want your campaign to be available.
- Select the to field and type the desired hour, from which you campaign will not be available.
- If you want a 24h campaign, check All day.
3. In-Schedule - in-schedule details
Define the action to be performed when someone calls in schedule. Select one of the following, an then, click next:
- Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click
. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click
.
- Reject - Select to reject the calls. Any incoming call will be rejected.
4. Off-Schedule - off-schedule details
Define the action to be performed when someone calls off schedule. Select one of the following, an then, click next:
- Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click
. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click
.
- Reject - Select to reject the calls. Any incoming call will be rejected.
5. Audio Files - auto attendant audio files
Upload or write a greeting message in both In-Schedule and Off-Schedule. To do it:
- Create a text to speech, by clicking in Text To Speech. A dialog will pop up where you can type you message and select the used voice.
- Upload an audio message by clicking in Upload. A dialog will pop up where you can browse and add a .MP3/.WAV file.
You can always preview the audio clip, by clicking in Play.
6. Confirmation
Confirm all the configurations and click submit to add the auto attendant.
Multi-Option Menu
To add a multi-option menu auto attendant:
1. Auto Attendant - basic information
In the first step of the wizard, you need to select an extension type and fill in some essential information:
- Name - type the auto attendant desired name
- Type - select the desired type of the auto attendant. In the case, select Multi-Option Menu
- Phone Numbers (DDIs) - Add a Phone Number to your extension. To do it:
- Click in
under Phone Number (DDI). A dialog will open.
- The dialog window will display the available Phone Numbers:
- Click in
to add the desired number to your auto attendant.
- The wizard will now be updated with the selected phone number.
2. Schedule - active time interval
Here you can schedule the working hours of your auto attendant. Depending on your time zone you might have exception days and weekends predefined. To define a schedule:
- Select the from field and type the desired hour, from which you want your campaign to be available.
- Select the to field and type the desired hour, from which you campaign will not be available.
- If you want a 24h campaign, check All day.
3. In-Schedule - in-schedule details
Define the actions to be performed when a client selects a menu option. To do it:
- Click on one of the pad numbers. A dialog will open:
- Insert a manual number or select one of the available numbers/groups.
- Click
to assign it to the menu key.
The key will be shown as assigned to the number/campaign you selected:
4. Off-Schedule - off-schedule details
Define the action to be performed when someone calls off schedule. Select one of the following, an then, click next:
- Deliver - Select if you want to deliver the calls to someone within your organization. To select to whom the calls will be delivered just click
. A dialog will open where you can insert manually or search for a contact from your numbers. To add the number as the deliver number and close the dialog, click
.
- Reject - Select to reject the calls. Any incoming call will be rejected.
5. Audio Files - auto attendant audio files
Upload or write a greeting message in both In-Schedule and Off-Schedule. To do it:
- Create a text to speech, by clicking in Text To Speech. A dialog will pop up where you can type you message and select the used voice.
- Upload an audio message by clicking in Upload. A dialog will pop up where you can browse and add a .MP3/.WAV file.
You can always preview the audio clip, by clicking in Play.
6. Confirmation
Confirm all the configurations and click submit to add the auto attendant.