Outbound campaign reports

In the outbound campaigns reports area, you can see reports by outbound campaign or for all outbound campaigns. In here you can see:

• An outbound report list with overview reporting information.
• Detailed reporting for each campaign or for all campaigns.

Outbound Campaign report list - Overview

The outbound campaign report list is available through:

1. In the Nubitalk main window, click reports.
2. Click outbound campaigns under the call center section:
   
   
   
   
3. The outbound campaign report list will open:
   
   
   
   
4. To define a report criteria you can combine any of the following criterion:
• Select a Start date from the calendar.
• Select an End date from the calendar.
• Select a specific timezone from the drop-down.
• Search for any term in the free search box.
5. In the overview you have information about All Outbound Campaigns or specific Outbound Campaigns, for the following fields:
• Name - The campaign name.
  Note that the first row of the list shows information for all campaigns.
• OST - Outbound Service Type - The type of outbound campaign. It can be Power, Predictive or Preview.
• ACD - Average Contacts Done - The average number contacts made through the campaign.
• AIC - Average Interactions Connected - The average number of contacts that were picked up by the customer.
• AST - Average Service Time - The average time taken to handle interactions on this campaign.
• Export - In the export section you have 3 different exporting options for your reports:
• Click to print a complete report for the selected campaign.
• Click  to export a report as an image.
• Click  to export a report as a .CSV file.

Outbound Campaign report list - Detailed report view

In the Outbound campaign report list you can have access to a report detailed view. To do it:

1. In the Outbound Campaign Report List, click  right next to the Campaign name to which you want to see the report.
2. A detailed report will appear, for the selected Campaign or for All Campaigns, depending on your selection:
   
   
   
   
3. In here you have graphical representation of the reporting data. In here you can:
• Filter by campaign. To do it:
• Click in outbounds. A dialog will open.
• Select the outbound campaign you want to filter by.
• Click in Apply Filter.
• Select between a line graph or a bar graph.
• Select between average, max or total values for your graphs.
• Compare data from different dates or time windows.
• Select if you want to see data referring to Interactions, Interactions Time, Contact, Activity or Business Outcome. To do it select the corresponding tab.
• Export the graphs to print, to images, or to .csv files, by clicking in .