Wallboards are real time monitoring tools that give you insights on your operation.
When you open the wallboards, through home -> wallboards -> office phone you will have the following wallboards available:
Overview
The overview tab displays information regarding a general state of your call center. In here you have real time information about:
- interactions
- logged agents
- agents readiness
- agents state
Extensions
The Extensions tab displays information regarding your extensions. In here you have real time information about:
- Extension
- Type
- Ongoing
- Longest Ongoing
- Ringing
Also, you can use the search box to search for a specific group.
Groups
The Groups tab displays information regarding your office phone groups. In here you have real time information about:
- Group
- Type
- Ongoing
- Ringing
- Queued
- Longest Queued
Also, you can use the search box to search for a specific group.
Auto Attendants
The Auto Attendants tab displays information regarding your auto attendants. In here you have real time information about:
- Auto Attendant
- Type
- Ongoing
Also, you can use the search box to search for a specific auto attendant.