OneContact UC

OneContact UC is a web based communication suite that allows Office Phone users to communicate through different media (voice and instant messaging) without the need to perform any installation or configuration.
With a simplified user interface, accessible through a web browser, you can perform operations such as:

All these are available through a product made with the most recent knowledge (HTML5 and WebRTC) that you can use anywhere through your laptop or any computer with a Google Chrome browser.

Logging in

To access OneContact UC you will need to open your browser and type the OneContact UC address. Usually, something like https://[yourNubitalkdomain]/OneContactUC. The login page will open:

login.png

To login:

  1. Insert your OfficePhone credentials
  2. Click Log In
  3. Check Remember Me if you want to be remembered in OneContact UC.
  4. If the credentials are ok, the main OneContact UC window will open:

main.png

 

Settings

When you login a Settings bar will appear:

options_menu.png

Here you can control all relevant parameters of your OneContact UC, namely:

  • Presence - Define your presence status, as described here.
  • Toggle fullscreen mode -  click to enable/disable the OneContact UC fullscreen mode.
  • Mute/Unmute microphone - click to mute or unmute your microphone.
  • Sound volume - change the sound volume, up or down by moving the cursor in the soundbar or mute it completely by clicking in the sound volume icon.
  • Settings - click to define the auto-away state. A panel will appear, enabling you to define:
    • Auto-away state - click to enable or disable the auto-away.
    • Idle timeout (minutes) - the amount of idle time (in minutes) from which the auto-away will be active.
    • General audio output device - select, from the drop-down, the sound device where all audio, besides the ringing, will be audible.
    • Call Ring output device - select, from the drop-down, the sound device where the incoming calls are going to ring.
    • Dialpad - click On to enable the permanent dialpad that will appear between the search bar and the contact list.
    • Forget me in all devices - click Forget to delete all the cookies that were created if you selected Remember Me in the login page. This way you won't be remembered in the used devices.
  • Logout - click to logout from OneContact UC

 

Presence

The presence status enables you to define your presence status and to see other contacts status. To define your presence status:

  1. Click in presence_state.png to adjust your presence status.
  2. Select one of the presence options to update your status:

    presence.png

  3. The possible presence status are:
    • Offline - You appear offline to all your contacts, but you are able to chat and make/receive calls.
    • Available - Being available means that you are available for any kind of interaction.
    • Busy - Use it when you do not want to be disturbed, but note that you can receive calls and will be notified of all incoming IMs.
    • In a Meeting - Use it when you are in a meeting and do not want to be disturbed. Note that you can receive calls and will be notified of all incoming IMs.
    • Away - Indicates that you are away from your terminal. It can be manually set or automatically set if the Auto-Away is configured.
    • No Status - Select if you want to have an undefined presence. 
    • On the Phone - Automatically selected when you are on a call or a conference.

Audio Calls

In OneContact UC you can perform several actions, regarding audio calls. You can:

You can find information on how to do it, below.

 

Audio bandwith requisites

Without recording: 148 Kbps
Without recording in conference: 204 Kbps
With recording: 169 Kbps
With recording in conference: 227 kbps

Note: The values presented are on average.

 

Make/receive calls

To make/receive a call in OneContact UC:

  1. type the phone number you want to call in the contact search bar or search for the contact you want to call:

    audio_call_1.png

  2. Click in make_call.png to establish the call to the selected number.
  3. After the call is established a ringing sign will appear:

    ringing_1.png

  4. When the call is connected a call timer will appear:

    in_a_call.png

  5. To terminate the call, click end_call.png
  6. During a call, you can also, put the call on hold, by clicking hold_call.png. To get back to the call, just click in the call.
     

Transferring a call

During a call, you can transfer the caller to other extension or number. You can do a blind transfer or an attended transfer. You can find instructions on both transfers, below.

Doing a Blind transfer

To do a blind transfer:

  1. During a call, type the extension or number to whom you want to transfer the current call:

    in_a_call.png 

  2. Click in transfer.png, to transfer the call.
Note: You can also blind transfer a call by dragging and dropping your current call in one of your contacts. This will transfer the call to the contact.

 

Doing an Attended call transfer

 

To do an attended call transfer: 

  1. When in a call, make a call to another number, by typing the number and clicking in make_call.png:

    dialing.png

  2. The original call will be put On Hold, and the new call will be connected:

    two_calls.png

  3. After both calls are connected, drag and drop one call to the other call. A window will pop-up asking what you want to do. Select Transfer.

    select.png

  4. Both calls will be merged and the callers will start talking with each other.

 

Making a conference call

When in a call, you can extend the call to several numbers and make a conference call between them. To do it:

  1. When in a call, make a call to another number, by typing the number and clicking in make_call.png:

    dialing.png

  2. The original call will be put On Hold, and the new call will be connected:

    two_calls.png

  3. After both calls are connected, drag and drop one call to the other call. A window will pop-up asking what you want to do. Select Conference.

    select.png

  4. The conference call will be established:

    conference.png

  5. You can split a conference call, at any time, by clicking in split.png.
Note: You can extend the conference to other numbers to a maximum of 5.

 

Sending DTMFs

During a call you might have the need to make choices that are done through stroking keys on your keypad. These are DTMF tones, and to use them:

  1. During a call, if it's required to send a DTMF tone, click in open_keypad.png.
  2. The call keypad will open:

    call_with_pad.png

  3. Click in the desired number/symbol to send the DTMF tone.

 

Call History

You can see your, current session, call history, by clicking in Recents. Here, all of your communications done in the current section will be listed:

call_history.png

In the Call History you have a series of actions you can perform, namely:

  • Select, from the drop-down, if you want to see:
    • All Calls
    • Inbound Calls
    • Outbound Calls
    • Missed Calls

  • Clear All entries, by clicking in Clear All
  • See an entry details, by clicking in call_details.png
  • Redial a number, by clicking in redial.png
  • Delete an entry, by clicking in delete_item.png

 

Instant Messaging

Instant messaging enables you to maintain an asynchronous communication with your contacts. 

Starting a chat session

To start a instant message session, you need to:

  1. Search for the contact in the contact list.

  2. Click in expand_contact.png to expand the contact details.

  3. Click chat_button.png to start the chat with the selected contact. The chat panel will open:

    chat.png

  4. Type your message and click enter, to send the message.

 

Messages

Whenever you get a chat message and it's not read, it will be stored in the current session, in your inbox, which is accessible through the chat_button.png on the the top of the window:

messages.png

 

The messages icon will be updated with the number of unread messages, and if you click in it you will see the unread messages from the newest to the oldest.

 

Integrated browsing window 

Whenever you are using OneContact UC, a browser window will be available for you. During a call, a chat, or in any other situation, you can just type the address of the page you are looking for and you will have it available inside OneContact UC:

web_browser.png

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