Component | Parameter Name | Unit/Value | Description |
Agent | AcceptRemotePreferredPayload | boolean | Accept the preferred remote payload instead of the local one. |
Agent | AgentScriptErrorPage | URL | Sets the agent script error page used on redirects when the agent script cannot be opened inside an iframe |
Agent | AllowCloseSession | boolean | Allow the agent to close the session. |
Agent | AllowedNativeGSM | string | Allowed native GSM numbers. |
Agent | AllowIMCalls | boolean | When true, OneAgent supports IM calls. |
Agent | AllowSessionTabDoubleClick | boolean | Allow to redial by issuing a double click on a session tab. |
Agent | AllowVideoCalls | boolean | When true, OneAgent supports video calls. |
Agent | AllowVideoDrag | boolean | UnLock the video window; allow the agent to drag it from it's default location. |
Agent | AppAudioJitterBufferInEnabled | boolean | Enable incoming audio jitter buffers. |
Agent | AppAudioJitterBufferInThresholdHighMark | integer | Incoming audio jitter buffer threshold high mark. Maximum number of packets (of 20 ms) that are buffered; above this limit the packets are discarded. |
Agent | AppAudioJitterBufferInThresholdLowMark | integer | Incoming audio jitter buffer threshold low mark. Minimum number of packets (of 20 ms) that are needed to start playing the stream. |
Agent | AppAudioJitterBufferOutEnabled | boolean | Enable outgoing audio jitter buffers. |
Agent | AppAudioJitterBufferOutThresholdHighMark | integer | Outgoing audio jitter buffer threshold high mark. Maximum number of packets (of 20 ms) that are buffered. |
Agent | AppAudioJitterBufferOutThresholdLowMark | integer | Outgoing audio jitter buffer threshold low mark. Minimum number of packets (of 20 ms) that are needed to start streaming. |
Agent | AppAudioJitterBufferOutVariance | milliseconds | Outgoing audio jitter buffer variance. Deviation from packets sending average (20 ms). |
Agent | AppAudioPreferredPayload | [G.711(U-Law)|G.711(A-Law)|G.729|Speex|iLBC] | Softphone preferred audio format/payload. |
Agent | AppAuthPwd | Password | Softphone SIP password. |
Agent | AppAuthUser | UserName | Softphone SIP username. |
Agent | AppBusyToneFilename | filename | Softphone busy tone media filename. |
Agent | AppDialToneFilename | filename | Softphone dial tone media filename. |
Agent | AppEmailArrivalToneFilename | filename | Softphone email arrival tone media filename. |
Agent | AppIMToneFilename | filename | Softphone IM message tone media filename. |
Agent | AppLocalTlsPortRange | port range | The local TLS port range on which the SIP Stack listens. |
Agent | AppLocalUdpPortRange | port range | The local UDP port range on which the SIP Stack listens. |
Agent | AppMaxCallLegs | integer | Number of maximum call legs per agent. |
Agent | AppPoolNumOfPages | integer | Softphone Application Pool number of pages. |
Agent | AppPoolPageSize | integer | Softphone Application Pool page size. |
Agent | AppPreviewToneFilename | filename | Softphone preview tone media filename. |
Agent | AppRegExpire | seconds | Register expiration time. |
Agent | AppReorderToneFilename | filename | Softphone reorder tone media filename. |
Agent | AppRingBackToneFilename | filename | Softphone ringback tone media filename. |
Agent | AppRingToneFilename | filename | Softphone ring tone media filename. |
Agent | AppRTPPortRange | port range | Softphone port range for RTP sessions. |
Agent | AppSdpLogPath | directory path | SDP Log path. |
Agent | AppSipLogPath | directory path | SIP Log path. |
Agent | AppSpeexMode | [2.15 kbit/s|3.95 kbit/s|5.95 kbit/s|8.00 kbit/s|11.0 kbit/s|15.0 kbit/s|18.2 kbit/s|24.6 kbit/s] | Bit-rate used in speex codec. |
Agent | AppUseTURN | [No|Yes|MediaRelease] | Use TURN Server. |
Agent | AppVideoMuteBitmapFilename | filename | Softphone video mute filename. |
Agent | AppVideoPreferredPayload | [H.26x|VP8] | Softphone preferred video format/payload. |
Agent | AutoGainControl | boolean | This will enable the browser algorithm for Auto Gain Control. |
Agent | AutomaticHoldOnOffHook | boolean | Put call on hold when pressing the Dial button. |
Agent | ChromaKeyFilterDefaultProfile | filename | Full path for the ChromaKey profile to be used when no service is assigned to the session. |
Agent | CIF4FormatDescription | string | CIF4 format description when negotiating H263 video. |
Agent | CIFFormatDescription | string | CIF format description when negotiating H263 video. |
Agent | defaultLogFilters | log filters | You can define a default logging level for all the SIP Stack modules using the defaultLogFilters parameter. |
Agent | EchoCancellation | boolean | This will enable the browser algorithm for Echo Cancellation. |
Agent | EnableServiceSelection | boolean | If set to true the agent can select individual services to perform ready/not ready actions. |
Agent | generalLingerTimer | milliseconds | After a server sends a final response, the server cannot be sure that the client has received the response message. The server should be able to retransmit the response upon receiving retransmissions of the request for generalLingerTimer milliseconds. |
Agent | HighpassFilter | boolean | This will enable the browser algorithm for Highpass Filter. |
Agent | IgnoreSendOnlyAttribute | boolean | If true, the SDP attribute sendonly will be ignored and oneagent will continue to send rtp. |
Agent | KeepAliveOptionsPeriod | milliseconds | Period to send keep-alive OPTIONS packets. -1 to disable.. |
Agent | maxDnsDomains | integer | Max number of DNS domains. |
Agent | maxDnsServers | integer | Max number of DNS servers. |
Agent | MaxNumberOfMatchesInAutoCompleteBoxes | integer | Maximum number of matches when using AutocompleteBoxes. |
Agent | MaxNumberOfOpenedSessions | integer | The maximum number of opened sessions in OneAgent (-1 = no limit). |
Agent | maxTransactions | integer | The maximum number of transactions the SIP Stack allocates. You should set this value to the maximum number of transactions you expect the SIP Stack to handle simultaneously. |
Agent | MaxWaitUntilScheduledShift | seconds | Time limit (in seconds) for OneAgent to wait until agent's scheduled time. |
Agent | NoiseReduction | boolean | When true, the agent's softphone cleans background noise. |
Agent | NoiseReductionAttackTime | integer | Attack sets the time for the gate to change from closed to open, much like a fade-in. |
Agent | NoiseReductionCloseThreshold | integer | Level of the original sound where is perceivable that the agent stopped talking. |
Agent | NoiseReductionHoldTime | integer | Hold control allows you to define the amount of time the gate will stay open after the signal falls below the threshold. |
Agent | NoiseReductionMaxVolume | integer | Max percentage of the original sound that is heard when an agent is talking. |
Agent | NoiseReductionMinVolume | integer | Min Percentage of the original sound that is heard when an agent isn't talking. |
Agent | NoiseReductionOpenThreshold | integer | Level of the original sound where is perceivable that the agent started to talk. |
Agent | NoiseReductionReleaseTime | integer | Release sets the amount of time for the gate to go from open to fully closed. |
Agent | NoiseSuppression | boolean | This will enable the browser algorithm for Noise Suppression. |
Agent | OneAgentWebBrandingImage | URL | OneAgentWeb Login Branding Image (Url or physical file path). |
Agent | OneAgentWebMobileBrandingImage | URL | OneAgentWebMobile Login Branding Image (Url or physical file path). |
Agent | OneAgentWebSessionBrandingImage | URL | OneAgentWebSession Branding Image (Url or physical file path). |
Agent | OneAgentWebSessionMobileBrandingImage | URL | OneAgentWebSessionMobile Branding Image (Url or physical file path). |
Agent | OneAgentWebSidebarBrandingImage | URL | OneAgentWebSidebar Branding Image (Url or physical file path). |
Agent | OneScreenRecorderConnectionMaxRetry | integer | The number of times a recorder will try to reconnect before moving to the next server in the priority list. |
Agent | OneScreenRecorderLogPath | directory path | The path where OneScreenRecorder logs should be stored. |
Agent | OneWebScreenRecorderWSHeartbeat | integer | This is the time in milliseconds to wait for the OneWebScreenRecorder websocket hearbeat until restart (0 will mean it will not restart). |
Agent | ProxyRegisterIgnore | boolean | Validates if the agent ignores the proxy register in the login. |
Agent | ProxyRegisterTimeout | integer | If the agent fails to register in the sip proxy after this time it will be forced logout (if ProxyRegisterIgnore is false). |
Agent | QCIFFormatDescription | string | QCIF format description when negotiating H263 video. |
Agent | QueueStatisticsAgentReadyServices | boolean | This parameter influences OneAgent queue statistics, considering only services where agent is ready (true) or all services assigned to agent (false). |
Agent | ReversePingTimerInterval | milliseconds | Reverse ping timer interval. Minumum value: 5000 ms. |
Agent | SendInstantMessageOnReturn | boolean | Send instant message when the user presses return. |
Agent | sessionExpires | seconds | The time at which an element will consider the call to be timed-out, if no successful INVITE transaction occurs beforehand. |
Agent | ShowDataTabOnOneAgent | boolean | This parameter determines if a new Data Tab Session is shown on OneAgent. |
Agent | StatisticsIntervalAgentAverages | seconds | Interval for OneAgent to update the agent averages statistics. |
Agent | StatisticsIntervalAgentCalls | seconds | Interval for OneAgent to update the agent calls statistics. |
Agent | StatisticsIntervalQueue | seconds | Interval for OneAgent to update the queue statistics. |
Agent | StunServers | string | This will be used for webrtc components to know their external ip (for more than one split with ;). |
Agent | TurnServers | string | Used to relay traffic if peer to peer connection fails for example: turn:127.0.0.1:3478?transport=udp&credential=bar&username=foo (for more than one split with ;). |
Agent | UseAddressBook | boolean | Allows use of address book. |
Agent | UseChromaKeyFilter | boolean | Flag to indicate if OneAgent will use the ChromaKeyFilter or not. |
Agent | UseDNSforWorkstations | boolean | When true, OneAgentWeb tries to get the agents machine name from the dns. |
Agent | UseDNSFromNetworkCard | boolean | Indicates if it's to use the DNS server of the network card used to connect to the outbound proxy. |
Agent | UsePersonalMailbox | boolean | Allows personal mailbox to be used in address book. |
Agent | VideoAlwaysOnTop | boolean | Show video window always on top. |
Agent | VideoH26xFPS | integer | Number of frames per second used in H.26x video encoding. |
Agent | VideoH26xIntraFrameFrequency | integer | Frequency of intra frame used in H.26x video encoding. For example, 30 means that on in 30 frames is intra coded. |
Agent | VideoH26xMaxPacketSize | integer | Maximum RTP packet size used in H.26x video enconding. |
Agent | VideoH26xMbPerPacket | integer | Number of Mb per packet used in H261/H263 video encoding. |
Agent | VideoPreferredFormat | [QCIF|CIF|CIF4] | Preferred format when negotiating video. |
Agent | VideoResizable | boolean | Flag that indicates if it is allowed to resize the view window. |
Agent | WebSocketHeartbeat | integer | This is the time in milliseconds to wait for the websocket hearbeat until restart (0 will mean it will not restart). |
CallControl | AcceptTimeout | seconds | Timeout used to wait for an acknolegment after issuing an accept request. |
CallControl | AddPayloadSRTPMode | [Off|Optional|Mandatory] | SRTP mode used in invites affected by EmptySDPProcessType when this option is set to AddPayloads. |
CallControl | AddSDPFromFile | filename | Import the SDP used in invites affected by EmptySDPProcessType when this option is set to addsdpfromfile. |
CallControl | AgentsOnPSTN | Regular Expression | Apply the configured OutgoingNumber and Anonymous in agents whose extensions match with this regular expression. |
CallControl | AllowsConference | boolean | It tells if the system allows conference. |
CallControl | AllowsListenIn | boolean | It tells if the system allows listen in using a MediaServer. |
CallControl | AllowsRecording | boolean | It tells if the system allows recording using a MediaServer. |
CallControl | ApplyListenInPrefixes | boolean | Apply audio and video prefixes in new calls to listeners. |
CallControl | ApplyOverflowPrefixes | boolean | Apply audio and video prefixes in overflow operation. |
CallControl | ApplySupervisorHelpPrefixes | boolean | Apply audio and video prefixes in new calls to supervisors in help operations. |
CallControl | AudioAndVideoInteractionMaxLifeTime | days | Number of days until the audio and video Interactions are destroyed. |
CallControl | AudioCodesDetectionTimeout | seconds | Timeout to wait for INFO in audio codes detection. |
CallControl | AutoAnswerInNEChardphones | boolean | Enable the SIP protocol to automatically answer the NEC hardphone. |
CallControl | ByeTimeout | seconds | Timeout used to wait for an OK after issuing a bye request. |
CallControl | ChargingNumber | Phone number | This is the default charging number. |
CallControl | DisconnectOnConnectDelay | milliseconds | Delay of voicemail disconnect. |
CallControl | DisconnectOnConnectDeviation | milliseconds | Delay deviation of voicemail disconnect. |
CallControl | DisconnectOnRecordingFail | boolean | Disconnect the call if the audio recording fails. |
CallControl | EmptySDPProcessType | [active|addpayloads|addsdpfromfile] | This parameters tells how CallControl deals with empty invitations. |
CallControl | FieldToDisplay | [RequestURI|To] | Determines whether OC events and reporting use the "requestURI" or the "to" field of inbound requests. |
CallControl | FieldToReadSite | [RequestURI|To] | Determines whether sites are read from the "requestURI" or the "to" field of inbound requests. |
CallControl | HoldAVI | filename | This is the default hold AVI file for video calls that do not have service. |
CallControl | HoldWAV | filename | This is the default hold WAV file for audio calls that do not have service. |
CallControl | ImDnisList | addresses | This list of addresses separated by ; represents the DNIS of IM services, this is use to transfer IM interaction to those services. |
CallControl | IMInteractionMaxLifeTime | days | Number of days until the IM Interactions are destroyed. |
CallControl | IncludeMediaPrefix | boolean | Apply media prefix to the "to" sent in events and reporting information. |
CallControl | InternalAnswerTimeout | seconds | Timeout used to wait for the agent to pick-up its phone in an outbound call. |
CallControl | LocalAnswerTimeout | seconds | Timeout used to wait for the agent to pick-up its phone in an inbound call. |
CallControl | MachineDetectionEnable | [None|Asterisk|AudioCodes|NetBorder|OneAMD|Khomp | Enable the machine detection. |
CallControl | MaxQueuedOperations | integer | Max number of pending operations that each interaction can handle in CallControl. |
CallControl | MaxSerializationIdleTime | milliseconds | Maximum time that a serialization thread is idle. |
CallControl | MaxSerializationThreads | integer | Maximum number of threads dedicated to turn calls redundant. |
CallControl | MinSerializationIdleTimeWindow | milliseconds | Minimum time window that a serialization threads needs to be idle. |
CallControl | MinSerializationThreads | integer | Minimum number of threads dedicated to turn calls redundant. |
CallControl | NumberOfRetriesAfter | integer | Number of reties another INVITE after 491/500 SIP message. |
CallControl | OneBillingURL | URL | OneBilling URL (eg. net.tcp://127.0.0.1/OneBilling_VS2010/BillingService.svc). |
CallControl | OutgoingAddress | SIP Address | This is the default outgoing address. |
CallControl | OutOfResourcesSlotPeriod | seconds | It represents the period of time of each slot used in out of resources, in seconds. |
CallControl | OutOfResourcesThresholdMaxValue | integer | Max value of OutOfResourcesThreshold. It will control call bursts in predictive. |
CallControl | OutOfResourcesWindow | seconds | It represents the time window used in out of resources, in seconds. |
CallControl | PercentageDisconnectAfterConnected | integer | Percentage to delay disconnect on voicemail. |
CallControl | PreferredAddPayload | [G.711(U-Law)|G.711(A-Law)|G.729|Speex|iLBC] | Preferred payload used in invites affected by EmptySDPProcessType when this option is set to AddPayloads. |
CallControl | ProxyAuthenticationPassword | password | It holds the proxy authentication password. |
CallControl | ProxyAuthenticationUser | user | It holds the proxy authentication user. |
CallControl | ReconnectTimeout | seconds | Timeout used to wait for an OK after issuing a reconnect request. |
CallControl | RedundancyType | [None|OnServiceStop|OnServiceStop with Extensions F | This parameters tells which kind of Redundancy does CallControl has. |
CallControl | ReferTimeout | seconds | Timeout used to wait for an accept after issuing a refer request. |
CallControl | RemoteAnswerTimeout | seconds | Timeout used to wait for the remote party to answer its phone in all calls. |
CallControl | RemoveVideoSDPWithPortZero | boolean | Remove video SDP when its port is 0 in CallControl. |
CallControl | RetrieveToPreviousState | boolean | If set to true the retrieve operation returns to the state before the extend operation, for instance the held or the connected. If set to false the final operation state is always connected. |
CallControl | RetryAfterMiliseconds | milliseconds | Time to retry another INVITE after 491/500 SIP message. |
CallControl | RouterExtensions | Regular Expression | Regular Expression that identifies the additional router extensions. |
CallControl | SendDisplayNameInFromHeader | boolean | Includes user display name in SIP FROM header. |
CallControl | SendOneContactID | boolean | Send the header OneContact-ID in INVITE requests to extensions registered in CallControl. |
CallControl | SipDataName | name | Name to be used in sip messages to send the sip data. This field must be either empty or composed only by letters and numbers. |
CallControl | SupervisorHelpAddress | SIP Address | Address to be used in a Supervisor Help. |
CallControl | SupervisorHelpMinEachSup | seconds | This represents the minimum time that a Supervisor device is calling. |
CallControl | SupervisorHelpOperationTimeout | seconds | This represents the maximum time of an Supervisor Help operation. |
CallControl | UseMediaServer | boolean | It tells if the media server should be used in hold operations. |
CallControl | VideoPayloadsOnFakeBody | [H263|H264|Both] | This parameter tells which video payload to add when creating a fake body. |
Click2Interact | AudioEmailVisible | boolean | Whether or not the user will see the field Email Audio. |
Click2Interact | AudioNameVisible | boolean | Whether or not the user will see the field name in Audio. |
Click2Interact | AudioPhoneNumberVisible | boolean | Whether or not the user will see the field PhoneNumber on Audio. |
Click2Interact | BrandingCSS | URL | Insert the path of a custom css file to overwrite the default one. |
Click2Interact | BrandingImage | URL | Insert the path of a custom image to display as the header image. |
Click2Interact | ChatEmailVisible | boolean | Whether or not the user will see the field Email on IM. |
Click2Interact | ChatNameVisible | boolean | Whether or not the user will see the field Name on IM. |
Click2Interact | ChatPhoneNumberVisible | boolean | Whether or not the user will see the field PhoneNumber on IM. |
Click2Interact | ChatQuestionVisible | boolean | Whether or not the user will see the field Question on IM. |
Click2Interact | EmailMax | integer | Client Email maximum lenght. If 0 there will be no limit. |
Click2Interact | EmailMin | integer | Client Email minimum length. |
Click2Interact | EmailRequired | boolean | Client is required or not to enter an email. |
Click2Interact | InactivityTimeout | seconds | Max time the user can be inactive before being disconnected. |
Click2Interact | InactivityWarningTimeout | seconds | Max time the user can be inactive before being warned. |
Click2Interact | NameMax | integer | Client Name maximum lenght. If 0 there will be no limit. |
Click2Interact | NameMin | integer | Client Name minimum lenght. |
Click2Interact | NameRequired | boolean | Client is required or not to enter a name. |
Click2Interact | PhoneNumberMax | integer | Client PhoneNumber maximum lenght. If 0 there will be no limit. |
Click2Interact | PhoneNumberMin | integer | Client PhoneNumber minimum lenght. |
Click2Interact | PhoneNumberRequired | boolean | Client is required or not to enter a phone number. |
Click2Interact | QuestionMax | integer | Client Initial Question maximum lenght. If 0 there will be no limit. |
Click2Interact | QuestionMin | integer | Client Initial Question minimum lenght. |
Click2Interact | QuestionRequired | boolean | Client is required or not to enter a question. |
Click2Interact | Title | string | Sets the title for all pages of ClickToInteract. |
Click2Interact | UnknownAgentPrompt | string | Name to display to the user if the agent name is not provided. |
Click2Interact | VideoEmailVisible | boolean | Whether or not the user will see the field Email on Video. |
Click2Interact | VideoNameVisible | boolean | Whether or not the user will see the field name in Video. |
Click2Interact | VideoPhoneNumberVisible | boolean | Whether or not the user will see the field PhoneNumber on Video. |
Global | AccountLockoutDuration | minutes | Sets the length of time the account is locked. |
Global | AccountLockoutThreshold | integer | Sets the number of invalid logon attempts that are allowed before an account is locked out. |
Global | ADFSFingerprint | string | Fingerprint to validate the ADFS Authentication. |
Global | ADFSSignInURL | string | URL for ADFS SignIn Authentication. |
Global | ADFSSignOutURL | string | URL for ADFS SignOut Authentication. |
Global | AllowScreenRecord | boolean | Enable/Disable the screen recording feature. |
Global | ApplyPasswordPoliciesToSIP | boolean | Apply Password Policies To SIP. |
Global | AudioPrefix | address prefix | This is the default audio call prefix. |
Global | DefaultTimeZone | timezone | The default agents Time Zone (if not specified in service). |
Global | EmailAddAttachmentTimeout | milliseconds | Timeout adding an attachment to an email. |
Global | EmailGetAttachmentTimeout | milliseconds | Timeout getting the attachments from the mailcontrol. |
Global | EnforcePasswordHistory | milliseconds | Prevents users from creating a new password that is the same as their current or recently used password. |
Global | HomeTabLoginScript | string | Login script to be invoked when loading the Home Tab URL for the first time. Use {0} placeholder for username and {1} for the password. Example: Login({0},{1}). |
Global | HomeTabLoginScriptLanguage | string | Script language to use when invoking the script defined in the HomeTabLoginScript field. |
Global | HomeTabURL | URL | Home Tab URL. If defined will be opened by OneAgent after login and remain open until logout. It’s possible to configure services to use the Home Tab URL. |
Global | IMHistoryByFrom | boolean | Show IM History by from. |
Global | KeepAgentLoggedInOnClose | boolean | When true, when closing OneAgentWeb without logout the user continues logged in. |
Global | MaximumPasswordAge | days | Sets the maximum number of days that a password is valid. |
Global | MaxOutboundIVRChannels | integer | The maximum number of simultaneously active Outbound IVR channels. |
Global | MinimumPasswordAge | days | Sets the minimum number of days that must pass before a password can be changed. |
Global | MinimumPasswordLength | integer | Specifies the fewest number of characters a password can have. |
Global | OneAgentWebAuthenticationType | [OneContactOnly|WindowsOnly|Mixed] | Authentication type for OneAgentWeb. |
Global | OneScreenClientConnectionTimeout | seconds | How many secconds a recorder or player client will wait for a connection to start before timing out. |
Global | OneScreenRecorderConnectionRetryTimer | milliseconds | The number (in msec) that a recorder should wait before trying to reconnect. |
Global | OneSupervisorAuthenticationType | [OneContactOnly|WindowsOnly|Mixed] | Authentication type for OneSupervisor. |
Global | PasswordComplexity | boolean | Enables a set of rules that passwords must meet to be valid. |
Global | ReportingMaxIdleTime | milliseconds | The maximum milliseconds that a thread can be idle, based on the defined window. |
Global | ReportingMaxThreads | integer | The maximum number of threads dedicated for report events. |
Global | ReportingMinIdleTimeWindow | milliseconds | The period used to analyze the behaviour of threads. |
Global | ReportingMinThreads | integer | The minimum number of threads available to process report events. |
Global | ReportSkillDemand | boolean | Flag to enable or disable the skill demand report generation. |
Global | ResetAccountLockoutThresholdAfter | minutes | Determines for how long the lockout threshold is maintained. |
Global | ScreenRecordType | [None|ProxyNetworks|OneScreenRecorder|OneWebScre | Screen Recording Integration Type. |
Global | SendIMByRemoting | boolean | Send the IM messages to OneAgent by remoting. |
Global | SortingAlgorithm | sorting algorithm | Sorting Algorithm used by OneContact. |
Global | UserAccountChangePasswordTemplate | string | Path to a html template to use when changing an users password. |
Global | UserAccountNewUserTemplate | string | Path to a html template to use when creating a new user. |
Global | UserAccountSMTPDomain | string | Domain of the email provider. |
Global | UserAccountSMTPFrom | string | The display name the receiver will see. |
Global | UserAccountSMTPPassword | Password | Password for authenticate your email. |
Global | UserAccountSMTPPort | integer | This option value should be based on your email provider. |
Global | UserAccountSMTPSubject | string | Title of the email. |
Global | UserAccountSMTPUrl | string | URL of the email provider. |
Global | UserAccountSMTPUsername | string | Your email account. |
Global | UserAccountSMTPUseSSL | boolean | This option should be active based on your email provider. |
Global | VideoPrefix | address prefix | This is the default video call prefix. |
Global | WorkForceManagementURL | URL | The address of the WorkForceManagement webservice. |
ListManagement | CancelPredictiveSessionsInExcess | boolean | Whether LM should cancel the predictive connecting sessions in excess. |
ListManagement | ContactImplicitDoneOnEndWrapup | boolean | If true, the implicit done is executed when the wrapup ends, otherwise it will be performed when the last agent session is closed. If you update this parameter you need to reboot the instance. |
ListManagement | DBCleanupMaxRetries | integer | Maximum number of retries for the database cleanup. |
ListManagement | DBCleanupTimeout | seconds | Database cleanup timeout. |
ListManagement | DeleteRequestsFromDB | milliseconds | Timer used to delete requests. |
ListManagement | DistributeWhenCreate | boolean | If true, sessions are distributed when they are created without cache control. |
ListManagement | LoadAndUnloadOnSignIn | boolean | If true, the contacts will be loaded and unloaded when agent signs in and signs out. |
ListManagement | LoadContactsPowerPreview | milliseconds | Load interval used for Load Contacts in Power and Preview Services. |
ListManagement | LoadSpecialContactsOnlyAfterRatio | percentage | Loads only special contacts (New or Rescheduled depending on service configuration) after the ratio. |
ListManagement | MaxContactPriority | integer | Maximum Contact Priority value expected in Contact Management. |
ListManagement | MaxExecutingContactsPerAgent | integer | Max number of allowed contacts with required agent in executing state by agent. |
ListManagement | MaxMakeContactBatch | integer | Maximum number of make contact to perform in a batch. (-1 = Unlimited). |
ListManagement | MaxSimultaneousContactsInExecution | integer | The maximum allowed number of simultaneous contacts in execution *** (-1 = Unlimited) ***. |
ListManagement | MaxSimultaneousCreateContactsFactor | integer | The maximum number of created sessions = ThisFactor * MaxSimultaneousContactsInExecution. |
ListManagement | MaxWaitForCreate | integer | The maximum time to wait for the Create Session notification (in seconds). |
ListManagement | MinSessionsInCache | integer | Minimum number of sessions in cache for 1 minute. (-1 = Automatically calculated). |
ListManagement | MinSessionsInCacheThreshold | integer | Sets the threshold of Minimum Sessions to be cached. *** Greater or Equal than 0 ***. |
ListManagement | PredictiveEndingIgnoresWorkingSessions | boolean | On predictive services using wrapup, the ending sessions prediction ignores connected sessions. |
ListManagement | RenewContactsInCache | milliseconds | Timer used to renew contact in LM cache. |
ListManagement | RenewSessionsInCacheThreads | integer | The number of threads dedicated to the RenewSessionsInCache operation. |
ListManagement | RestrictLoadContactsPeriod | milliseconds | Reload Contacts and launch sessions only one time per the specified period. |
ListManagement | RestrictRenewSessionsPeriod | milliseconds | Renew sessions and contacts only one time per the specified period. |
ListManagement | SendContactNotifications | milliseconds | Load interval used for Send Contact Notifications. |
ListManagement | SendCWSNotificationsMaxTries | integer | Maximum number of tries to send a notification to Contacts Web Service. (-1 = Unlimited, 0 = Disabled). |
ListManagement | UnloadContactsAtEndOfDayOnly | boolean | Whether unload contacts operation is only done at end of day (instead every minute). |
ListManagement | UnloadNonTerminatedContactsFromStoppedServices | integer | Unload non terminated contacts when a service is stopped for more than x days. (-1 = Contacts will not be unloaded). |
ListManagement | UnloadPausedContactsAtEndOfDayAfterXDays | integer | Number of days that a contact is allowed to be loaded in Paused state (-1 = forever). Default is 1 (day). |
MessageControl | AcceptInvalidSecurityCertificate | boolean | Accept invalid or self-sign certificates. |
MessageControl | DefaultEmailServiceID | integer | Default email serviceID (=-1 means no default email). The default email service is used to specify a default mailbox. |
MessageControl | EmailApplyFiltering | boolean | Enables / disables email filtering. |
MessageControl | EmailMaxAttachmentsSize | integer | Max total attachments size. (-1 for unlimited). |
MessageControl | GlobalEmailThreshold | integer | Maximum global number of Email messages in queue. |
MessageControl | GlobalFacebookThreshold | integer | Maximum global number of Facebook messages in queue. |
MessageControl | GlobalTwitterThreshold | integer | Maximum global number of Twitter messages in queue. |
MessageControl | IMInactivityTimeout | minutes | Timeout used to verify the interation inactivity (the interaction is automatically terminated in case of inactivity). |
MessageControl | MessageControlArchiveFolderName | directory path | Email handled folder. |
MessageControl | MessageControlEnqueueInterval | integer | Period of time to check for sessions waiting to queue |
MessageControl | MessageControlRuntimeFolderName | directory path | Email runtime folder. |
MessageControl | MessageControlSentFolderName | directory path | Email sent folder. |
OneAgentUpdater | pollInterval | minutes | Time interval used when polling for OneAgent updates. |
OneAgentUpdater | updateLogFilePath | directory path | OneAgent updates log file path. |
OneAgentUpdater | updateTimeout | seconds | Maximum time period to download updates during the OneAgent application startup. |
OneSiebelConnectUpdater | pollInterval | minutes | Time interval used when polling for OneAgent updates. |
OneSiebelConnectUpdater | updateLogFilePath | directory path | OneAgent updates log file path. |
OneSiebelConnectUpdater | updateTimeout | seconds | Maximum time period to download updates during the OneAgent application startup. |
RouterService | DefaultAgentSelection | agent selection algorithm | The default agent selection algorithm used when sorting multiple agents and multiple sessions simultaneously. |
RouterService | DeliverRetryOnOperationsOverload | seconds | Time used to wait before retrying a session deliver when deliver fails due to OperationsOverload. |
RouterService | IgnoreSessionTypePriority | boolean | Generally, sessions have more priority considering its type. This parameter returns the same priority for each session type. |
RouterService | OutboundRoutingDelay | milliseconds | Delay for outbound session distribution. |
RouterService | ResetTriesCountOnReadyNotReady | boolean | Reset the tries count on ready/not ready events. |
RouterService | RouterNotReadyFullCalculationThreshold | integer | Decides which method should be used to calculate the number of not ready agents in a service. Bellow the defined number the calculation iterates over all agents instead of using the statistics pre-calculated number. Only applied if the queue script contains "No Agent Available" event. |
RouterService | SortSessionsByMediaType | boolean | Whether the Customized sorting algorithm must sort sessions by Media Type prior to scoring the sessions. |
RouterService | TriesCountThreshold | integer | Tries count threshold. If the agent tries count is below the threshold, this value is ignored in the router agent scoring. |
RouterService | UseRouterRescheduleAlgorithm | boolean | Take into consideration reschedule date when sorting sessions. |
RouterService | UseRoutingScriptsInOutbound | boolean | Globally enables/disables routing scripts per service. If enabled per service configuration is applied. If disabled service configurations are overriden. |
ScriptEngine | EmailTimeout | minutes | If an Email session has a script running for more than this time, the script is stopped. |
ScriptEngine | InboundTimeout | minutes | If an Inbound session has a script running for more than this time, the script is stopped. |
ScriptEngine | LoopCountLimit | integer | Maximum number of times that a node can be executed in a specified time window. |
ScriptEngine | LoopCountTimeWindow | seconds | Time window to keep the LoopCountLimit. |
ScriptEngine | OutboundTimeout | minutes | If an Outbound session has a script running for more than this time, the script is stopped. |
ScriptEngine | PlayTimeout | seconds | Maximum time a file is allowed to play. Applicable when playing files without duration and repeating. |
ScriptEngine | SIPReasonNoIVRLicences | integer | SIP response code used to reject a session because all IVR channels in license are in use. With a negative value, the session will not be rejected. |
ServerManager | AcceptInvalidSecurityCertificate | boolean | Allow Self-signed certificates for OneScreenGateway API calls. |
ServerManager | AgentAutoSignIn | boolean | Automatically sign in the agents in the login. |
ServerManager | AgentPingTimeout | seconds | Agent ping timeout. |
ServerManager | AgentPingTimerInterval | seconds | Agent ping timer interval. |
ServerManager | AgentSessionWaitingTimeout | seconds | Timeout used to cancel waiting agent sessions. The maximum time that ServerManager will wait for the CallControl event of an agentSession in waiting state. To disable this feature set the timeout to -1. |
ServerManager | AllowAgentLoginWhenNotScheduled | boolean | If true, Agent can login even when it isn't provisioned/don't have shifts scheduled on OneWorkForce. |
ServerManager | AutoAnswerServiceConfigurationOnlyOnRouterDelivers | boolean | Apply service auto answer configuration only on sessions delivered by router. If the value is true, extends and blind transfers must be answered manually. |
ServerManager | AutomaticAgentResetState | boolean | Automatically reset agent state if the logout process is pending. |
ServerManager | AutomaticLogoutExtraTime | seconds | Extra time that will be given to an Agent in Pre-Logout. |
ServerManager | AutomaticSetReadyOnNotAnsweringTimeout | seconds | Timeout to set the agents (only agents without notifications...) automatically ready after a not answering. -1 disables the feature. |
ServerManager | DefaultServiceID | integer | Default serviceID (=-1 means no default service). The default service is assign to the the new sessions create by the agents. |
ServerManager | DeleteBroadcastedMessagesOlderThan | days | Number of days that a message is stored in the system before being deleted. |
ServerManager | DeleteExpiredBroadcastedMessages | boolean | Enable/Disable automatic deletion of expired broadcast messages. |
ServerManager | DeliverTimeout | seconds | Maximum time to wait for the deliver confirmation. |
ServerManager | GlobalDialRule | regular expression | Global dial rule. The outgoing prefixes are only applied if the destination address matches this regular expression. |
ServerManager | ListenInMaxTries | integer | Number of max tries to answer a ListenIn request. |
ServerManager | MinHealthScore | percentage | When the OneContact Health Score is below this value it begins to reject calls and agent logins. |
ServerManager | NumberingPlan | numberingplan | Default numbering plan. |
ServerManager | PrefixesToRemove | string | Char collection of prefixes to remove when applying the audio or video prefixes. |
ServerManager | ReorganizeIndexesTimeout | seconds | Timeout, in seconds, for the databases indexes reorganization. |
ServerManager | ScreenRecordMaxDuration | seconds | Maximum screen recording time. |
ServerManager | SendSessionIDOnSipData | boolean | Enable the append of SessionID at beginning of sipData (in the extend and blind transfer operations). |
ServerManager | SetAgentReadyOnServiceAdd | boolean | Automatic ready when adding a service to an agent that is ready on other services. |
ServerManager | SuspendTimeout | seconds | Timeout used to wait for Agents to logout during System suspending mode. |
StatisticsService | DBLoadRetryOnFailure | seconds | Time Statistics will wait to retry DB connection on load information failure. |
StatisticsService | DBRefreshPeriod | seconds | Period of time used by StatisticsService to refresh in memory data, gathering information from ReportingDB and ProvisioningDB. |
StatisticsService | DBRefreshPeriodProvisioningInfo | seconds | Period of time used by StatisticsService to refresh Provisioning information of entities: name, type, etc. |
StatisticsService | DiscardStatisticalDataThreshold | integer | If Statistics Health is below this threshold and DiscardStatisticalDataWhenOverloaded is true, discard Statistical data requests. (0 to 100). |
StatisticsService | DiscardStatisticalDataWhenOverloaded | boolean | If true, Discard Statistical data requests when Statistics service has its health below DiscardStatisticalDataThreshold. |
StatisticsService | ExpectWaitingTimeWindow | minutes | Period of time where the interaction are considered as valid for the router expect waiting time algorithm. |
StatisticsService | InstancePeakLoad | string | Specifies the instance peak load time. Used to get statistics to improve the system performance. |
StatisticsService | PredictiveWindow | minutes | Period of time where the interaction are considered as valid for the predictive algorithm. |
StatisticsService | SecondsUntilContactListsCacheRefresh | integer | Seconds until Contact Lists cache turns obsolete. |
StatisticsService | StatisticsWindow | days | Period of time that limits the amount of information in memory. |
Supervisor | AutomaticAssignAllSkillsACL | boolean | Automatically assign all SkillsACL when new Supervisors or Services are created. The changes will only take place on the next login. |
Supervisor | CheckNATConfiguration | boolean | Indicates if OneSupervisor will consider NAT Configuration for Facebook/Twitter/Email interactions either on queue or on Interaction Reports. |
Supervisor | DirectRelationOnly | boolean | True - Supervisors can only see their agents state in their own services. False - Supervisores can see agents state in all services of the agents. |
Supervisor | InstanceMaxDownloadBandwidthKBps | InstanceMaxDownloadBandwidthKBps | Maximum bandwidth in KBps used by the server to answer OneSupervisor download requests, in features that use the download manager. |
Supervisor | StartingDefaultExtension | StartingDefaultExtension | Agents starting default extension. |
Component Parameters list
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