Component Parameters list

Follow
Component Parameter Name Unit/Value Description
Agent AcceptRemotePreferredPayload boolean Accept the preferred remote payload instead of the local one.
Agent AgentScriptErrorPage URL Sets the agent script error page used on redirects when the agent script cannot be opened inside an iframe
Agent AllowCloseSession boolean Allow the agent to close the session.
Agent AllowedNativeGSM string Allowed native GSM numbers.
Agent AllowIMCalls boolean When true, OneAgent supports IM calls.
Agent AllowSessionTabDoubleClick boolean Allow to redial by issuing a double click on a session tab.
Agent AllowVideoCalls boolean When true, OneAgent supports video calls.
Agent AllowVideoDrag boolean UnLock the video window; allow the agent to drag it from it's default location.
Agent AppAudioJitterBufferInEnabled boolean Enable incoming audio jitter buffers.
Agent AppAudioJitterBufferInThresholdHighMark integer Incoming audio jitter buffer threshold high mark. Maximum number of packets (of 20 ms) that are buffered; above this limit the packets are discarded.
Agent AppAudioJitterBufferInThresholdLowMark integer Incoming audio jitter buffer threshold low mark. Minimum number of packets (of 20 ms) that are needed to start playing the stream.
Agent AppAudioJitterBufferOutEnabled boolean Enable outgoing audio jitter buffers.
Agent AppAudioJitterBufferOutThresholdHighMark integer Outgoing audio jitter buffer threshold high mark. Maximum number of packets (of 20 ms) that are buffered.
Agent AppAudioJitterBufferOutThresholdLowMark integer Outgoing audio jitter buffer threshold low mark. Minimum number of packets (of 20 ms) that are needed to start streaming.
Agent AppAudioJitterBufferOutVariance milliseconds Outgoing audio jitter buffer variance. Deviation from packets sending average (20 ms).
Agent AppAudioPreferredPayload [G.711(U-Law)|G.711(A-Law)|G.729|Speex|iLBC] Softphone preferred audio format/payload.
Agent AppAuthPwd Password Softphone SIP password.
Agent AppAuthUser UserName Softphone SIP username.
Agent AppBusyToneFilename filename Softphone busy tone media filename.
Agent AppDialToneFilename filename Softphone dial tone media filename.
Agent AppEmailArrivalToneFilename filename Softphone email arrival tone media filename.
Agent AppIMToneFilename filename Softphone IM message tone media filename.
Agent AppLocalTlsPortRange port range The local TLS port range on which the SIP Stack listens.
Agent AppLocalUdpPortRange port range The local UDP port range on which the SIP Stack listens.
Agent AppMaxCallLegs integer Number of maximum call legs per agent.
Agent AppPoolNumOfPages integer Softphone Application Pool number of pages.
Agent AppPoolPageSize integer Softphone Application Pool page size.
Agent AppPreviewToneFilename filename Softphone preview tone media filename.
Agent AppRegExpire seconds Register expiration time.
Agent AppReorderToneFilename filename Softphone reorder tone media filename.
Agent AppRingBackToneFilename filename Softphone ringback tone media filename.
Agent AppRingToneFilename filename Softphone ring tone media filename.
Agent AppRTPPortRange port range Softphone port range for RTP sessions.
Agent AppSdpLogPath directory path SDP Log path.
Agent AppSipLogPath directory path SIP Log path.
Agent AppSpeexMode [2.15 kbit/s|3.95 kbit/s|5.95 kbit/s|8.00 kbit/s|11.0 kbit/s|15.0 kbit/s|18.2 kbit/s|24.6 kbit/s] Bit-rate used in speex codec.
Agent AppUseTURN [No|Yes|MediaRelease] Use TURN Server.
Agent AppVideoMuteBitmapFilename filename Softphone video mute filename.
Agent AppVideoPreferredPayload [H.26x|VP8] Softphone preferred video format/payload.
Agent AutoGainControl boolean This will enable the browser algorithm for Auto Gain Control.
Agent AutomaticHoldOnOffHook boolean Put call on hold when pressing the Dial button.
Agent ChromaKeyFilterDefaultProfile filename Full path for the ChromaKey profile to be used when no service is assigned to the session.
Agent CIF4FormatDescription string CIF4 format description when negotiating H263 video.
Agent CIFFormatDescription string CIF format description when negotiating H263 video.
Agent defaultLogFilters log filters You can define a default logging level for all the SIP Stack modules using the defaultLogFilters parameter.
Agent EchoCancellation boolean This will enable the browser algorithm for Echo Cancellation.
Agent EnableServiceSelection boolean If set to true the agent can select individual services to perform ready/not ready actions.
Agent generalLingerTimer milliseconds After a server sends a final response, the server cannot be sure that the client has received the response message. The server should be able to retransmit the response upon receiving retransmissions of the request for generalLingerTimer milliseconds.
Agent HighpassFilter boolean This will enable the browser algorithm for Highpass Filter.
Agent IgnoreSendOnlyAttribute boolean If true, the SDP attribute sendonly will be ignored and oneagent will continue to send rtp.
Agent KeepAliveOptionsPeriod milliseconds Period to send keep-alive OPTIONS packets. -1 to disable..
Agent maxDnsDomains integer Max number of DNS domains.
Agent maxDnsServers integer Max number of DNS servers.
Agent MaxNumberOfMatchesInAutoCompleteBoxes integer Maximum number of matches when using AutocompleteBoxes.
Agent MaxNumberOfOpenedSessions integer The maximum number of opened sessions in OneAgent (-1 = no limit).
Agent maxTransactions integer The maximum number of transactions the SIP Stack allocates. You should set this value to the maximum number of transactions you expect the SIP Stack to handle simultaneously.
Agent MaxWaitUntilScheduledShift seconds Time limit (in seconds) for OneAgent to wait until agent's scheduled time.
Agent NoiseReduction boolean When true, the agent's softphone cleans background noise.
Agent NoiseReductionAttackTime integer Attack sets the time for the gate to change from closed to open, much like a fade-in.
Agent NoiseReductionCloseThreshold integer Level of the original sound where is perceivable that the agent stopped talking.
Agent NoiseReductionHoldTime integer Hold control allows you to define the amount of time the gate will stay open after the signal falls below the threshold.
Agent NoiseReductionMaxVolume integer Max percentage of the original sound that is heard when an agent is talking.
Agent NoiseReductionMinVolume integer Min Percentage of the original sound that is heard when an agent isn't talking.
Agent NoiseReductionOpenThreshold integer Level of the original sound where is perceivable that the agent started to talk.
Agent NoiseReductionReleaseTime integer Release sets the amount of time for the gate to go from open to fully closed.
Agent NoiseSuppression boolean This will enable the browser algorithm for Noise Suppression.
Agent OneAgentWebBrandingImage URL OneAgentWeb Login Branding Image (Url or physical file path).
Agent OneAgentWebMobileBrandingImage URL OneAgentWebMobile Login Branding Image (Url or physical file path).
Agent OneAgentWebSessionBrandingImage URL OneAgentWebSession Branding Image (Url or physical file path).
Agent OneAgentWebSessionMobileBrandingImage URL OneAgentWebSessionMobile Branding Image (Url or physical file path).
Agent OneAgentWebSidebarBrandingImage URL OneAgentWebSidebar Branding Image (Url or physical file path).
Agent OneScreenRecorderConnectionMaxRetry integer The number of times a recorder will try to reconnect before moving to the next server in the priority list.
Agent OneScreenRecorderLogPath directory path The path where OneScreenRecorder logs should be stored.
Agent OneWebScreenRecorderWSHeartbeat integer This is the time in milliseconds to wait for the OneWebScreenRecorder websocket hearbeat until restart (0 will mean it will not restart).
Agent ProxyRegisterIgnore boolean Validates if the agent ignores the proxy register in the login.
Agent ProxyRegisterTimeout integer If the agent fails to register in the sip proxy after this time it will be forced logout (if ProxyRegisterIgnore is false).
Agent QCIFFormatDescription string QCIF format description when negotiating H263 video.
Agent QueueStatisticsAgentReadyServices boolean This parameter influences OneAgent queue statistics, considering only services where agent is ready (true) or all services assigned to agent (false).
Agent ReversePingTimerInterval milliseconds Reverse ping timer interval. Minumum value: 5000 ms.
Agent SendInstantMessageOnReturn boolean Send instant message when the user presses return.
Agent sessionExpires seconds The time at which an element will consider the call to be timed-out, if no successful INVITE transaction occurs beforehand.
Agent ShowDataTabOnOneAgent boolean This parameter determines if a new Data Tab Session is shown on OneAgent.
Agent StatisticsIntervalAgentAverages seconds Interval for OneAgent to update the agent averages statistics.
Agent StatisticsIntervalAgentCalls seconds Interval for OneAgent to update the agent calls statistics.
Agent StatisticsIntervalQueue seconds Interval for OneAgent to update the queue statistics.
Agent StunServers string This will be used for webrtc components to know their external ip (for more than one split with ;).
Agent TurnServers string Used to relay traffic if peer to peer connection fails for example: turn:127.0.0.1:3478?transport=udp&credential=bar&username=foo (for more than one split with ;).
Agent UseAddressBook boolean Allows use of address book.
Agent UseChromaKeyFilter boolean Flag to indicate if OneAgent will use the ChromaKeyFilter or not.
Agent UseDNSforWorkstations boolean When true, OneAgentWeb tries to get the agents machine name from the dns.
Agent UseDNSFromNetworkCard boolean Indicates if it's to use the DNS server of the network card used to connect to the outbound proxy.
Agent UsePersonalMailbox boolean Allows personal mailbox to be used in address book.
Agent VideoAlwaysOnTop boolean Show video window always on top.
Agent VideoH26xFPS integer Number of frames per second used in H.26x video encoding.
Agent VideoH26xIntraFrameFrequency integer Frequency of intra frame used in H.26x video encoding. For example, 30 means that on in 30 frames is intra coded.
Agent VideoH26xMaxPacketSize integer Maximum RTP packet size used in H.26x video enconding.
Agent VideoH26xMbPerPacket integer Number of Mb per packet used in H261/H263 video encoding.
Agent VideoPreferredFormat [QCIF|CIF|CIF4] Preferred format when negotiating video.
Agent VideoResizable boolean  Flag that indicates if it is allowed to resize the view window.
Agent WebSocketHeartbeat integer This is the time in milliseconds to wait for the websocket hearbeat until restart (0 will mean it will not restart).
CallControl AcceptTimeout seconds Timeout used to wait for an acknolegment after issuing an accept request.
CallControl AddPayloadSRTPMode [Off|Optional|Mandatory] SRTP mode used in invites affected by EmptySDPProcessType when this option is set to AddPayloads.
CallControl AddSDPFromFile filename Import the SDP used in invites affected by EmptySDPProcessType when this option is set to addsdpfromfile.
CallControl AgentsOnPSTN Regular Expression Apply the configured OutgoingNumber and Anonymous in agents whose extensions match with this regular expression.
CallControl AllowsConference boolean  It tells if the system allows conference.
CallControl AllowsListenIn boolean It tells if the system allows listen in using a MediaServer.
CallControl AllowsRecording boolean  It tells if the system allows recording using a MediaServer.
CallControl ApplyListenInPrefixes boolean  Apply audio and video prefixes in new calls to listeners.
CallControl ApplyOverflowPrefixes boolean  Apply audio and video prefixes in overflow operation.
CallControl ApplySupervisorHelpPrefixes boolean  Apply audio and video prefixes in new calls to supervisors in help operations.
CallControl AudioAndVideoInteractionMaxLifeTime days  Number of days until the audio and video Interactions are destroyed.
CallControl AudioCodesDetectionTimeout seconds  Timeout to wait for INFO in audio codes detection.
CallControl AutoAnswerInNEChardphones boolean  Enable the SIP protocol to automatically answer the NEC hardphone.
CallControl ByeTimeout seconds  Timeout used to wait for an OK after issuing a bye request.
CallControl ChargingNumber Phone number  This is the default charging number.
CallControl DisconnectOnConnectDelay milliseconds Delay of voicemail disconnect.
CallControl DisconnectOnConnectDeviation milliseconds Delay deviation of voicemail disconnect.
CallControl DisconnectOnRecordingFail boolean Disconnect the call if the audio recording fails.
CallControl EmptySDPProcessType [active|addpayloads|addsdpfromfile] This parameters tells how CallControl deals with empty invitations.
CallControl FieldToDisplay [RequestURI|To] Determines whether OC events and reporting use the "requestURI" or the "to" field of inbound requests.
CallControl  FieldToReadSite [RequestURI|To] Determines whether sites are read from the "requestURI" or the "to" field of inbound requests.
CallControl  HoldAVI filename This is the default hold AVI file for video calls that do not have service.
CallControl  HoldWAV filename This is the default hold WAV file for audio calls that do not have service.
CallControl  ImDnisList addresses This list of addresses separated by ; represents the DNIS of IM services, this is use to transfer IM interaction to those services.
CallControl  IMInteractionMaxLifeTime days Number of days until the IM Interactions are destroyed.
CallControl  IncludeMediaPrefix boolean Apply media prefix to the "to" sent in events and reporting information.
CallControl  InternalAnswerTimeout seconds Timeout used to wait for the agent to pick-up its phone in an outbound call.
CallControl  LocalAnswerTimeout seconds Timeout used to wait for the agent to pick-up its phone in an inbound call.
CallControl  MachineDetectionEnable [None|Asterisk|AudioCodes|NetBorder|OneAMD|Khomp Enable the machine detection.
CallControl  MaxQueuedOperations integer Max number of pending operations that each interaction can handle in CallControl.
CallControl  MaxSerializationIdleTime milliseconds Maximum time that a serialization thread is idle.
CallControl  MaxSerializationThreads integer Maximum number of threads dedicated to turn calls redundant.
CallControl  MinSerializationIdleTimeWindow milliseconds Minimum time window that a serialization threads needs to be idle.
CallControl  MinSerializationThreads integer Minimum number of threads dedicated to turn calls redundant.
CallControl  NumberOfRetriesAfter integer Number of reties another INVITE after 491/500 SIP message.
CallControl OneBillingURL URL OneBilling URL (eg. net.tcp://127.0.0.1/OneBilling_VS2010/BillingService.svc).
CallControl  OutgoingAddress  SIP Address This is the default outgoing address.
CallControl  OutOfResourcesSlotPeriod seconds It represents the period of time of each slot used in out of resources, in seconds.
CallControl  OutOfResourcesThresholdMaxValue integer Max value of OutOfResourcesThreshold. It will control call bursts in predictive.
CallControl  OutOfResourcesWindow seconds It represents the time window used in out of resources, in seconds.
CallControl  PercentageDisconnectAfterConnected integer Percentage to delay disconnect on voicemail.
CallControl  PreferredAddPayload [G.711(U-Law)|G.711(A-Law)|G.729|Speex|iLBC] Preferred payload used in invites affected by EmptySDPProcessType when this option is set to AddPayloads.
CallControl  ProxyAuthenticationPassword password It holds the proxy authentication password.
CallControl  ProxyAuthenticationUser user It holds the proxy authentication user.
CallControl  ReconnectTimeout seconds Timeout used to wait for an OK after issuing a reconnect request.
CallControl  RedundancyType [None|OnServiceStop|OnServiceStop with Extensions F This parameters tells which kind of Redundancy does CallControl has.
CallControl  ReferTimeout seconds Timeout used to wait for an accept after issuing a refer request.
CallControl  RemoteAnswerTimeout seconds Timeout used to wait for the remote party to answer its phone in all calls.
CallControl  RemoveVideoSDPWithPortZero boolean Remove video SDP when its port is 0 in CallControl.
CallControl  RetrieveToPreviousState boolean If set to true the retrieve operation returns to the state before the extend operation, for instance the held or the connected. If set to false the final operation state is always connected.
CallControl  RetryAfterMiliseconds milliseconds Time to retry another INVITE after 491/500 SIP message.
CallControl   RouterExtensions Regular Expression Regular Expression that identifies the additional router extensions.
CallControl   SendDisplayNameInFromHeader boolean Includes user display name in SIP FROM header.
CallControl   SendOneContactID boolean Send the header OneContact-ID in INVITE requests to extensions registered in CallControl.
CallControl   SipDataName name Name to be used in sip messages to send the sip data. This field must be either empty or composed only by letters and numbers.
CallControl   SupervisorHelpAddress SIP Address Address to be used in a Supervisor Help.
CallControl   SupervisorHelpMinEachSup seconds This represents the minimum time that a Supervisor device is calling.
CallControl   SupervisorHelpOperationTimeout seconds This represents the maximum time of an Supervisor Help operation.
CallControl   UseMediaServer boolean It tells if the media server should be used in hold operations.
CallControl   VideoPayloadsOnFakeBody [H263|H264|Both] This parameter tells which video payload to add when creating a fake body.
Click2Interact AudioEmailVisible boolean Whether or not the user will see the field Email Audio.
Click2Interact AudioNameVisible boolean Whether or not the user will see the field name in Audio.
Click2Interact AudioPhoneNumberVisible boolean Whether or not the user will see the field PhoneNumber on Audio.
Click2Interact BrandingCSS URL Insert the path of a custom css file to overwrite the default one.
Click2Interact BrandingImage URL Insert the path of a custom image to display as the header image.
Click2Interact ChatEmailVisible boolean Whether or not the user will see the field Email on IM.
Click2Interact  ChatNameVisible boolean Whether or not the user will see the field Name on IM.
Click2Interact  ChatPhoneNumberVisible boolean Whether or not the user will see the field PhoneNumber on IM.
Click2Interact  ChatQuestionVisible boolean Whether or not the user will see the field Question on IM.
Click2Interact  EmailMax integer Client Email maximum lenght. If 0 there will be no limit.
Click2Interact  EmailMin integer Client Email minimum length.
Click2Interact  EmailRequired boolean Client is required or not to enter an email.
Click2Interact  InactivityTimeout seconds Max time the user can be inactive before being disconnected.
Click2Interact  InactivityWarningTimeout seconds Max time the user can be inactive before being warned.
Click2Interact  NameMax integer Client Name maximum lenght. If 0 there will be no limit.
Click2Interact  NameMin integer Client Name minimum lenght.
Click2Interact  NameRequired boolean Client is required or not to enter a name.
Click2Interact  PhoneNumberMax integer Client PhoneNumber maximum lenght. If 0 there will be no limit.
Click2Interact  PhoneNumberMin integer Client PhoneNumber minimum lenght.
Click2Interact  PhoneNumberRequired boolean Client is required or not to enter a phone number.
Click2Interact QuestionMax integer Client Initial Question maximum lenght. If 0 there will be no limit.
Click2Interact QuestionMin integer Client Initial Question minimum lenght.
Click2Interact QuestionRequired boolean Client is required or not to enter a question.
Click2Interact Title string Sets the title for all pages of ClickToInteract.
Click2Interact UnknownAgentPrompt string Name to display to the user if the agent name is not provided.
Click2Interact VideoEmailVisible boolean Whether or not the user will see the field Email on Video.
Click2Interact VideoNameVisible boolean Whether or not the user will see the field name in Video.
Click2Interact  VideoPhoneNumberVisible boolean Whether or not the user will see the field PhoneNumber on Video.
Global AccountLockoutDuration minutes Sets the length of time the account is locked.
Global AccountLockoutThreshold integer Sets the number of invalid logon attempts that are allowed before an account is locked out.
Global ADFSFingerprint string Fingerprint to validate the ADFS Authentication.
Global ADFSSignInURL string URL for ADFS SignIn Authentication.
Global  ADFSSignOutURL string URL for ADFS SignOut Authentication.
Global AllowScreenRecord boolean Enable/Disable the screen recording feature.
Global ApplyPasswordPoliciesToSIP boolean Apply Password Policies To SIP.
Global AudioPrefix address prefix This is the default audio call prefix.
Global  DefaultTimeZone timezone The default agents Time Zone (if not specified in service).
Global  EmailAddAttachmentTimeout milliseconds Timeout adding an attachment to an email.
Global  EmailGetAttachmentTimeout milliseconds Timeout getting the attachments from the mailcontrol.
Global  EnforcePasswordHistory milliseconds Prevents users from creating a new password that is the same as their current or recently used password.
Global  HomeTabLoginScript string Login script to be invoked when loading the Home Tab URL for the first time. Use {0} placeholder for username and {1} for the password. Example: Login({0},{1}).
Global  HomeTabLoginScriptLanguage string Script language to use when invoking the script defined in the HomeTabLoginScript field.
Global  HomeTabURL URL Home Tab URL. If defined will be opened by OneAgent after login and remain open until logout. It’s possible to configure services to use the Home Tab URL.
Global  IMHistoryByFrom boolean Show IM History by from.
Global  KeepAgentLoggedInOnClose boolean When true, when closing OneAgentWeb without logout the user continues logged in.
Global  MaximumPasswordAge days Sets the maximum number of days that a password is valid.
Global  MaxOutboundIVRChannels integer The maximum number of simultaneously active Outbound IVR channels.
Global  MinimumPasswordAge days Sets the minimum number of days that must pass before a password can be changed.
Global  MinimumPasswordLength integer Specifies the fewest number of characters a password can have.
Global  OneAgentWebAuthenticationType [OneContactOnly|WindowsOnly|Mixed] Authentication type for OneAgentWeb.
Global OneScreenClientConnectionTimeout seconds How many secconds a recorder or player client will wait for a connection to start before timing out.
Global  OneScreenRecorderConnectionRetryTimer milliseconds The number (in msec) that a recorder should wait before trying to reconnect.
Global  OneSupervisorAuthenticationType [OneContactOnly|WindowsOnly|Mixed] Authentication type for OneSupervisor.
Global  PasswordComplexity boolean Enables a set of rules that passwords must meet to be valid.
Global  ReportingMaxIdleTime milliseconds The maximum milliseconds that a thread can be idle, based on the defined window.
Global  ReportingMaxThreads integer The maximum number of threads dedicated for report events.
Global  ReportingMinIdleTimeWindow milliseconds The period used to analyze the behaviour of threads.
Global  ReportingMinThreads integer The minimum number of threads available to process report events.
Global  ReportSkillDemand boolean Flag to enable or disable the skill demand report generation.
Global  ResetAccountLockoutThresholdAfter minutes Determines for how long the lockout threshold is maintained.
Global  ScreenRecordType [None|ProxyNetworks|OneScreenRecorder|OneWebScre Screen Recording Integration Type.
Global  SendIMByRemoting boolean Send the IM messages to OneAgent by remoting.
Global  SortingAlgorithm sorting algorithm Sorting Algorithm used by OneContact.
Global  UserAccountChangePasswordTemplate string Path to a html template to use when changing an users password.
Global  UserAccountNewUserTemplate string Path to a html template to use when creating a new user.
Global UserAccountSMTPDomain string Domain of the email provider.
Global  UserAccountSMTPFrom string The display name the receiver will see.
Global  UserAccountSMTPPassword Password Password for authenticate your email.
Global  UserAccountSMTPPort integer This option value should be based on your email provider.
Global  UserAccountSMTPSubject string Title of the email.
Global  UserAccountSMTPUrl string URL of the email provider.
Global  UserAccountSMTPUsername string Your email account.
Global  UserAccountSMTPUseSSL boolean This option should be active based on your email provider.
Global  VideoPrefix address prefix This is the default video call prefix.
Global  WorkForceManagementURL URL The address of the WorkForceManagement webservice.
ListManagement CancelPredictiveSessionsInExcess boolean Whether LM should cancel the predictive connecting sessions in excess.
ListManagement  ContactImplicitDoneOnEndWrapup boolean If true, the implicit done is executed when the wrapup ends, otherwise it will be performed when the last agent session is closed. If you update this parameter you need to reboot the instance.
ListManagement  DBCleanupMaxRetries integer Maximum number of retries for the database cleanup.
ListManagement  DBCleanupTimeout seconds Database cleanup timeout.
ListManagement  DeleteRequestsFromDB milliseconds Timer used to delete requests.
ListManagement DistributeWhenCreate boolean If true, sessions are distributed when they are created without cache control.
ListManagement LoadAndUnloadOnSignIn boolean If true, the contacts will be loaded and unloaded when agent signs in and signs out.
ListManagement LoadContactsPowerPreview milliseconds Load interval used for Load Contacts in Power and Preview Services.
ListManagement LoadSpecialContactsOnlyAfterRatio percentage Loads only special contacts (New or Rescheduled depending on service configuration) after the ratio.
ListManagement MaxContactPriority integer Maximum Contact Priority value expected in Contact Management.
ListManagement MaxExecutingContactsPerAgent integer Max number of allowed contacts with required agent in executing state by agent.
ListManagement MaxMakeContactBatch integer Maximum number of make contact to perform in a batch. (-1 = Unlimited).
ListManagement  MaxSimultaneousContactsInExecution integer The maximum allowed number of simultaneous contacts in execution *** (-1 = Unlimited) ***.
ListManagement  MaxSimultaneousCreateContactsFactor integer The maximum number of created sessions = ThisFactor * MaxSimultaneousContactsInExecution.
ListManagement  MaxWaitForCreate integer The maximum time to wait for the Create Session notification (in seconds).
ListManagement  MinSessionsInCache integer Minimum number of sessions in cache for 1 minute. (-1 = Automatically calculated).
ListManagement  MinSessionsInCacheThreshold integer Sets the threshold of Minimum Sessions to be cached. *** Greater or Equal than 0 ***.
ListManagement  PredictiveEndingIgnoresWorkingSessions boolean On predictive services using wrapup, the ending sessions prediction ignores connected sessions.
ListManagement  RenewContactsInCache milliseconds Timer used to renew contact in LM cache.
ListManagement  RenewSessionsInCacheThreads integer The number of threads dedicated to the RenewSessionsInCache operation.
ListManagement RestrictLoadContactsPeriod milliseconds Reload Contacts and launch sessions only one time per the specified period.
ListManagement  RestrictRenewSessionsPeriod milliseconds Renew sessions and contacts only one time per the specified period.
ListManagement  SendContactNotifications milliseconds Load interval used for Send Contact Notifications.
ListManagement  SendCWSNotificationsMaxTries integer Maximum number of tries to send a notification to Contacts Web Service. (-1 = Unlimited, 0 = Disabled).
ListManagement  UnloadContactsAtEndOfDayOnly boolean Whether unload contacts operation is only done at end of day (instead every minute).
ListManagement  UnloadNonTerminatedContactsFromStoppedServices integer Unload non terminated contacts when a service is stopped for more than x days. (-1 = Contacts will not be unloaded).
ListManagement  UnloadPausedContactsAtEndOfDayAfterXDays integer Number of days that a contact is allowed to be loaded in Paused state (-1 = forever). Default is 1 (day).
MessageControl AcceptInvalidSecurityCertificate boolean Accept invalid or self-sign certificates.
MessageControl  DefaultEmailServiceID integer Default email serviceID (=-1 means no default email). The default email service is used to specify a default mailbox.
MessageControl  EmailApplyFiltering boolean Enables / disables email filtering.
MessageControl  EmailMaxAttachmentsSize integer Max total attachments size. (-1 for unlimited).
MessageControl  GlobalEmailThreshold integer Maximum global number of Email messages in queue.
MessageControl  GlobalFacebookThreshold integer Maximum global number of Facebook messages in queue.
MessageControl  GlobalTwitterThreshold integer Maximum global number of Twitter messages in queue.
MessageControl  IMInactivityTimeout minutes Timeout used to verify the interation inactivity (the interaction is automatically terminated in case of inactivity).
MessageControl  MessageControlArchiveFolderName directory path Email handled folder.
MessageControl MessageControlEnqueueInterval integer Period of time to check for sessions waiting to queue
MessageControl  MessageControlRuntimeFolderName directory path Email runtime folder.
MessageControl  MessageControlSentFolderName directory path Email sent folder.
OneAgentUpdater pollInterval minutes Time interval used when polling for OneAgent updates.
OneAgentUpdater updateLogFilePath directory path OneAgent updates log file path.
OneAgentUpdater updateTimeout seconds Maximum time period to download updates during the OneAgent application startup.
OneSiebelConnectUpdater pollInterval minutes Time interval used when polling for OneAgent updates.
OneSiebelConnectUpdater updateLogFilePath directory path OneAgent updates log file path.
OneSiebelConnectUpdater updateTimeout seconds Maximum time period to download updates during the OneAgent application startup.
RouterService DefaultAgentSelection agent selection algorithm The default agent selection algorithm used when sorting multiple agents and multiple sessions simultaneously.
RouterService DeliverRetryOnOperationsOverload seconds Time used to wait before retrying a session deliver when deliver fails due to OperationsOverload.
RouterService IgnoreSessionTypePriority boolean Generally, sessions have more priority considering its type. This parameter returns the same priority for each session type.
RouterService OutboundRoutingDelay milliseconds Delay for outbound session distribution.
RouterService ResetTriesCountOnReadyNotReady boolean Reset the tries count on ready/not ready events.
RouterService RouterNotReadyFullCalculationThreshold integer Decides which method should be used to calculate the number of not ready agents in a service. Bellow the defined number the calculation iterates over all agents instead of using the statistics pre-calculated number. Only applied if the queue script contains "No Agent Available" event.
RouterService SortSessionsByMediaType boolean Whether the Customized sorting algorithm must sort sessions by Media Type prior to scoring the sessions.
RouterService TriesCountThreshold integer Tries count threshold. If the agent tries count is below the threshold, this value is ignored in the router agent scoring.
RouterService UseRouterRescheduleAlgorithm boolean Take into consideration reschedule date when sorting sessions.
RouterService UseRoutingScriptsInOutbound boolean Globally enables/disables routing scripts per service. If enabled per service configuration is applied. If disabled service configurations are overriden.
ScriptEngine EmailTimeout minutes If an Email session has a script running for more than this time, the script is stopped.
ScriptEngine InboundTimeout minutes If an Inbound session has a script running for more than this time, the script is stopped.
ScriptEngine LoopCountLimit integer Maximum number of times that a node can be executed in a specified time window.
ScriptEngine LoopCountTimeWindow seconds Time window to keep the LoopCountLimit.
ScriptEngine OutboundTimeout minutes If an Outbound session has a script running for more than this time, the script is stopped.
ScriptEngine PlayTimeout seconds Maximum time a file is allowed to play. Applicable when playing files without duration and repeating.
ScriptEngine SIPReasonNoIVRLicences integer SIP response code used to reject a session because all IVR channels in license are in use. With a negative value, the session will not be rejected.
ServerManager AcceptInvalidSecurityCertificate boolean Allow Self-signed certificates for OneScreenGateway API calls.
ServerManager AgentAutoSignIn boolean Automatically sign in the agents in the login.
ServerManager AgentPingTimeout seconds Agent ping timeout.
ServerManager AgentPingTimerInterval seconds Agent ping timer interval.
ServerManager AgentSessionWaitingTimeout seconds Timeout used to cancel waiting agent sessions. The maximum time that ServerManager will wait for the CallControl event of an agentSession in waiting state. To disable this feature set the timeout to -1.
ServerManager AllowAgentLoginWhenNotScheduled boolean If true, Agent can login even when it isn't provisioned/don't have shifts scheduled on OneWorkForce.
ServerManager  AutoAnswerServiceConfigurationOnlyOnRouterDelivers boolean Apply service auto answer configuration only on sessions delivered by router. If the value is true, extends and blind transfers must be answered manually.
ServerManager  AutomaticAgentResetState boolean Automatically reset agent state if the logout process is pending.
ServerManager  AutomaticLogoutExtraTime seconds Extra time that will be given to an Agent in Pre-Logout.
ServerManager  AutomaticSetReadyOnNotAnsweringTimeout seconds Timeout to set the agents (only agents without notifications...) automatically ready after a not answering. -1 disables the feature.
ServerManager  DefaultServiceID integer Default serviceID (=-1 means no default service). The default service is assign to the the new sessions create by the agents.
ServerManager  DeleteBroadcastedMessagesOlderThan days Number of days that a message is stored in the system before being deleted.
ServerManager  DeleteExpiredBroadcastedMessages boolean Enable/Disable automatic deletion of expired broadcast messages.
ServerManager  DeliverTimeout seconds Maximum time to wait for the deliver confirmation.
ServerManager  GlobalDialRule regular expression Global dial rule. The outgoing prefixes are only applied if the destination address matches this regular expression.
ServerManager  ListenInMaxTries integer Number of max tries to answer a ListenIn request.
ServerManager  MinHealthScore percentage When the OneContact Health Score is below this value it begins to reject calls and agent logins.
ServerManager  NumberingPlan numberingplan Default numbering plan.
ServerManager  PrefixesToRemove string Char collection of prefixes to remove when applying the audio or video prefixes.
ServerManager ReorganizeIndexesTimeout seconds Timeout, in seconds, for the databases indexes reorganization.
ServerManager  ScreenRecordMaxDuration seconds Maximum screen recording time.
ServerManager  SendSessionIDOnSipData boolean Enable the append of SessionID at beginning of sipData (in the extend and blind transfer operations).
ServerManager  SetAgentReadyOnServiceAdd boolean Automatic ready when adding a service to an agent that is ready on other services.
ServerManager  SuspendTimeout seconds Timeout used to wait for Agents to logout during System suspending mode.
StatisticsService DBLoadRetryOnFailure seconds Time Statistics will wait to retry DB connection on load information failure.
StatisticsService  DBRefreshPeriod seconds Period of time used by StatisticsService to refresh in memory data, gathering information from ReportingDB and ProvisioningDB.
StatisticsService  DBRefreshPeriodProvisioningInfo seconds Period of time used by StatisticsService to refresh Provisioning information of entities: name, type, etc.
StatisticsService  DiscardStatisticalDataThreshold integer If Statistics Health is below this threshold and DiscardStatisticalDataWhenOverloaded is true, discard Statistical data requests. (0 to 100).
StatisticsService  DiscardStatisticalDataWhenOverloaded boolean If true, Discard Statistical data requests when Statistics service has its health below DiscardStatisticalDataThreshold.
StatisticsService  ExpectWaitingTimeWindow minutes Period of time where the interaction are considered as valid for the router expect waiting time algorithm.
StatisticsService  InstancePeakLoad string Specifies the instance peak load time. Used to get statistics to improve the system performance.
StatisticsService  PredictiveWindow minutes Period of time where the interaction are considered as valid for the predictive algorithm.
StatisticsService  SecondsUntilContactListsCacheRefresh integer Seconds until Contact Lists cache turns obsolete.
StatisticsService  StatisticsWindow days Period of time that limits the amount of information in memory.
Supervisor AutomaticAssignAllSkillsACL boolean Automatically assign all SkillsACL when new Supervisors or Services are created. The changes will only take place on the next login.
Supervisor CheckNATConfiguration boolean Indicates if OneSupervisor will consider NAT Configuration for Facebook/Twitter/Email interactions either on queue or on Interaction Reports.
Supervisor  DirectRelationOnly boolean  True - Supervisors can only see their agents state in their own services. False - Supervisores can see agents state in all services of the agents.
Supervisor  InstanceMaxDownloadBandwidthKBps InstanceMaxDownloadBandwidthKBps Maximum bandwidth in KBps used by the server to answer OneSupervisor download requests, in features that use the download manager.
Supervisor  StartingDefaultExtension StartingDefaultExtension Agents starting default extension.
Have more questions? Submit a request