System variables are variables containing information about a OneContact instance. You always have access to these in every script, so they do not need to be explicitly declared (e.g. number of Agents available).
System variables are read-only, so you cannot assign them a new value using the assign var node.
System variables list:
| Variable | Type | Description |
| Agentsready | integer | Number of ready agents in current service. |
| ANI | string | Session ANI (origin address). |
| availableagents | integer | Number of available agents in current service. |
| CallsQueued | integer | Number of calls waiting in queue. |
| Contact | integer | Contact’s ID. |
| CurrentContext_ServiceID | integer | Current context service ID. |
| CurrentContext_ServiceName | string | Current context service name. |
| CurrentContext_SessionID | integer | Current context session ID. |
| CurrentContext_SiteID | integer | Current context site ID. |
| DNIS | string | Called address. |
| DTMFBuffer | string | DTMF buffer. Contains a sequence of DTMFs entered by a client. |
| ExpectedWaitingTime | double | Expected waiting time in seconds for the interaction to be attended by a Call Center agent. |
| IMBuffer | string | Instant Messaging buffer. Contains the text input by the client received after a Prompt operation. |
| isBlocked | boolean | True when the session is blocked in the current service (blockedlisted). |
| LastAgentID | integer | ID of the last agent who handled the call. |
| LastRecordedFile | string | Last recorded file pathname. |
| ListID | integer | Second part of the key (with contact). |
| localagentsready | integer | Number of ready agents in local instance (non workforce) |
| loggedagents | integer | Number of agents logged in an instance |
| MediaType | string | Session media type. Allowed values are: Video, Audio, IM, Email, IMAudio, IMVideo, Facebook, Twitter and Unknown |
| QueuePosition | long | Interactions queue position. |
| ServiceState | string | Service State: allowed values are Started, Stopped and Suspended. |
| SipData | string | Interaction SIP data passed using SIP messages. This data can be passed to the system by an external system for example or written in by OneContact’s router component. |
| TimeInQueue | double | Time waiting in queue. |
| Type | string | Session type. Allowed values are: Inbound, Manual, Power, Preview and Predictive. |
This list of system variables for e-mail handling is:
| Variable | Type | Description |
| From | string | Email From URI: e-mail addresses of the author of this message |
| Sender | string | Email interaction Sender field: e-mail address of the user or agent that actually submits the message |
| To | string | Email interaction To field: contains a list of principal (To) recipients for this message |
| Cc | string | Email interaction Cc field: The informational carbon copy (Cc) recipients for this message |
| Bcc | string | Email interaction Bcc field: The blind carbon copy (Bcc) recipients for this message |
| Subject | string | Email interaction Subject field: The subject of the message |
| TextBody | string | Email interaction TextBody field: The plain text representation of the body of this message |
| HTMLBody | string | Email interaction HtmlBody field: The Hypertext Markup Language (HTML) representation of the body of this message |
| HasAttachments | Boolean | True if the e-mail message contains attachments. This property is read-only |
| DateReceived | DateTime | The date/time this e-mail message was delivered to the server. This property is read-only |
| DateSent | DateTime | The date/time this e-mail message was submitted to the server. This property is read-only |
| Receiver | string | The e-mail address of the receiver of this message |