Managing reporting

Reporting allows you to access several reports and access information concerning the contact Center activity.

 

The Reporting window shows a list of reports, along with their description:

Reporting_home.png

Note: The standard reports must be deployed via OneAdmin:
  • On OneAdmin, click on Instances.
  • Select the desired instance.
  • Suspend the instance.
  • Go to Reporting.
  • Click on Deploy databases to check the Deploy databases checkbox.
  • Click Finish to apply.
  • Boot the instance.

 

On the Reporting homepage you can:

 

To access a report:

  • Click on the desired report.
  • The report opens on another tab:
    Reporting_reports.png
  • On the report tab:
    • Insert the desired parameters.
      Note: Every field must be field as they are all required.
    • Click VIEW REPORT to proceed.
Note: To know more about the available reports, click here.

 

To upload a user report:

  • Click on UPLOAD REPORT.
  • A pop-up window appears.
  • Select the desired report to upload, by dragging the file into the pop-up window or by browsing the files.
  • Click UPLOAD to proceed.
Note: To know more about the available reports, click here.

 

To refresh the information displayed:

  • Click on Users_REFRESH.png.

 

To filter the information displayed:

  • Click on Users_filter.png.
  • Select a category from the drop-down menu.
  • On the selected category, click on Users_filtericon.png.
  • Select the desired itens.
Note: Click on Users_filternot.png to delete the filter.

  

To delete a user report:

  • Select the report by clicking on the row's checkbox.
  • On the top right-side of the screen, click on Users_delete.png to delete the report(s).
    or
  • Click on Users_actions.png on the report's row.
  • Click on Delete from the drop-down menu.
Note: Only user reports can be deleted.

 

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