Role Permissions – Nubitalk

The role permissions are grouped in 4 segments:

Administration
External Links
Reporting
Supervision

Administration:

Auto-attendants
- Create auto-attendants
- Delete auto-attendants
- Edit auto-attendants
- View auto-attendants
- Phone numbers
  - Edit phone numbers
  - View phone numbers
- Details
  - View details
- Inside working hours
  - Edit inside working hours
  - View inside working hours
- Outside working hours
  - Edit outside working hours
  - View outside working hours
- Working hours
  - Edit working hours
  - View working hours
Campaigns
- Create campaigns
- Delete campaigns
- Edit campaigns
- View campaigns
- Agent script tab
  - Agent script
    - Edit agent script
    - View agent script
- Contacts tabs
  - Contacts fields
    - Edit contacts fields
    - View contacts fields
  - Execution and loading
    - Edit execution and loading
    - View execution and loading
  - Contact rules
    - Edit contact rules
    - View contact rules
- Details
  - Generate C2I Widget
  - View details
- Interactions handling tab
  - Actions
    - Edit actions
    - View actions
  - Blocked lists
    - Edit blocked lists
    - View blocked lists
  - Business outcomes
    - Edit business outcomes
    - View business outcomes
  - Communication settings
    - Edit communication settings
    - View communication settings
  - Campaigns email
    - Edit campaigns email
    - View campaigns email
  - Campaigns email aproval
    - Edit campaigns email approval
    - View campaigns email approval
  - IVR
    - Edit IVR
    - View IVR
  - Pickup & Shelf
    - Edit pickup & shelf
    - View pickup & shelf
  - Rules
    - Edit rules
    - View rules
  - Recording
    - Edit recording
    - View recording
- Channels
  - Edit channels
  - View channels
- Members tab
  - Teams
    - Edit teams
    - View teams
  - Users
    - Edit teams
    - View teams
- Routing tab
  - Callback
    - Edit callback
    - View callback
  - Cascades
    - Edit cascades
    - View cascades
  - Inside working hours
    - Edit inside working hours
    - View inside working hours
  - Outside working hours
    - Edit outside working hours
    - Edit outside working hours
  - Working hours
    - Edit working hours
    - View working hours
  - Flow
    - Edit flow
    - View flow
- Service level agreement
  - Edit service level agreement
  - View service level agreement
Distribution groups
- Distribution groups
  - Create distribution groups
  - Delete distribution groups
  - Edit distribution groups
  - View distribution groups
  - Details
    - View details
  - Distribution queue
    - Edit distribution queue
    - View distribution queue
  - Failover
    - Edit failover
    - View failover
  - Group members
    - Edit group members
    - View group members
  - Notifications for non-answered calls
    - Edit notifications for non-answered calls
    - View notifications for non-answered calls
  - Schedule rules
    - Edit schedule rules
    - View schedule rules
Management
- Announcements
  - Create announcements
  - Delete announcements
  - Change default announcement
  - Edit announcements
  - Edit private announcements
  - Manage audio announcements
  - Manage video announcements
  - View announcements
  - View private announcements
  - Details
    - Edit details
    - View details
  - Announcement usage
    - View announcement usage
- Blocked lists
  - Edit blocked lists
  - View blocked lists
  - Addresses
    - Edit addresses
    - View addresses
  - Details
    - Edit details
    - View details
- Business outcomes
  - Edit business outcomes
  - View business outcomes
  - Campaigns
    - Edit campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
- Call barring profiles
  - Edit call barring profiles
  - View call barring profiles
  - Agent profiles
    - View agent profiles
  - Campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
  - Rules
    - Edit rules
    - View rules
- Shelf categories
  - Edit shelf categories
  - View shelf categories
- Contact rules
  - Address types tab
    - Edit address types
    - View address types
    - Details
      - Edit details
      - View details
  - Contact rules tab
    - Edit contact rules
    - View contact rules
    - Details
      - Edit details
      - View details
    - Address type rules tab
      - Edit address type rules
      - View address type rules
      - Contact hours
        
        Edit contact hours
        
        View contact hours
      - Details
        
        Edit details
        
        View details
      - Exception days
        
        Edit exception days
        
        View exception days
      - Media outcomes rules
        
        Edit media outcome rules
        
        View media outcome rules
    - Campaigns tab
      - Edit campaigns
      - View campaigns
    - Contact rules details forward reasons tab
      - Edit contact rules details forward reasons
      - View contact rules details forward reasons
- Day sets
  - Edit day sets
  - View day sets
  - Days list
    - Edit days list
    - View days list
- Devices
  - Edit devices
  - View devices
  - Details
    - Edit details
    - View details
  - Network settings
    - Edit network settings
    - View network settings
  - Usage
    - View usage
- Dial plans
  - Edit dial plans
  - View dial plans
  - Details
    - Edit details
    - View details
  - Rules
    - Edit rules
    - View rules
  - Users
    - View users
- External links
  - Create external links
  - Delete external links
  - Edit external links
  - View external links management
- Key performance indicators
  - Edit key performance indicators
  - View key performance indicators
  - Agents
    - Edit agents
    - View agents
  - Campaigns
    - Edit campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
  - Formula & Thresholds
    - Edit formula & thresholds
    - View formula & thresholds
  - Teams
    - Edit teams
    - View teams
- Breaks and absences
  - Edit breaks and absences
  - View breaks and absences
- Notifications
  - View notifications
  - View notification details
- Flows
  - Edit flows
  - View flows
- Campaign groups
  - Edit campaign groups
  - View campaign groups
  - Campaigns
    - Edit campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
- Skills
  - Edit skills
  - View skills
  - Details
    - Edit details
    - View details
  - Users
    - Edit users
    - View users
- Templates & Signatures
  - Signatures
    - Edit signatures
    - View signatures
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Signature content
      - Edit content
      - View content
    - Details
      - Edit details
      - View details
  - Templates
    - Edit templates
    - View templates
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Templates content
      - Edit content
      - View content
    - Details
      - Edit details
      - View details
- Working schedules
  - Edit working schedules
  - View working schedules
  - Delete working schedules
  - Details
    - Edit details
    - View details
System
- Agent profiles
  - Edit agent profiles
  - View agent profiles
- Branding
  - Edit branding
  - View branding
- Component parameters
  - View component parameters
  - Details
    - Edit details
    - View details
- Phone numbers
  - Edit phone numbers
  - Delete phone numbers
  - View phone numbers
  - Details
    - Edit details
    - View details
  - Number usage
    - View number usage
- Roles
  - Create roles
  - Delete roles
  - Edit roles
  - View roles
- Sites
  - Edit site
  - View sites
  - Details
    - Edit details
    - Edit details
  - Supervisors
    - Edit supervisors
    - View supervisors
  - Timezones
    - Edit timezones
    - View timezones
Tenants
- View tenant password policies
Users & Teams
- Teams
  - Create teams
  - Delete teams
  - Edit teams
  - View teams
  - Details
    - View details
  - Campaigns tab
    - Campaigns
  - Communications tab
    - Presentation numbers
  - Members tab
    - Members
- Users
  - Change agents state
  - Create users
  - Delete users
  - Edit users
  - Reset user password
  - View users
  - Agent skills
    - Edit agent skills
    - View agent skills
  - Communications tab
    - Agent setting
      - Agent interactions handling
        
        Edit Agent interactions handling
        
        View Agent interactions handling
      - Number settings
        
        Edit number settings
        
        View number settings
      - Presentation numbers
        
        Edit presentation numbers
        
        View presentation numbers
      - Recording
        
        Edit recording
        
        View recording
    - Extension settings
      - Allowed endpoint
        
        Edit allowed endpoint
        
        View allowed endpoint
      - Busy lamp field
        
        Edit busy lamp field
        
        View busy lamp field
      - Call waiting & holding
        
        Edit call waiting & holding
        
        View call waiting & holding
      - Phone numbers
        
        Edit phone numbers
        
        View phone numbers
      - Monitoring
        
        Edit monitoring
        
        View monitoring
      - Number settings
        
        Edit number settings
        
        View number settings
      - Voice mail
        
        Edit voicemail
        
        View voicemail
    - Supervisor settings
      - Number settings
        
        Edit number settings
        
        View number settings
    - Details
      - View details
    - Extensions forwarding tab
      - Conditional forward
        
        Edit conditional forward
        
        View conditional forward
      - Exception numbers
        
        Edit exception numbers
        
        View exception numbers
      - User unconditional forward
        
        Edit user unconditional forward
        
        View user unconditional forward
    - Members tab
      - Campaigns
        
        Edit campaigns
        
        View campaigns
      - Groups
        
        Edit groups
        
        View groups
      - Site
        
        Edit site
        
        View site
      - Teams
        
        Edit teams
        
        View teams

External Links:

View all external links

Reporting:

Create reports
Delete reports
View reporting
View standard reports
View user reports

Supervision:

Interaction history
- Export interaction history recordings
- View interaction history
- View interaction history recordings
Interaction history PBX
- Export CDRs PBX
- View CDRs PBX
Outbound contacts management
- View outbound contacts management
- View campaigns details
- Contact management
  - Contacts tab
    - Edit table
    - View table
  - Lists tab
    - Edit table
    - View table
  - Queue tab
    - View table
- Contact web service
  - Edit table
  - View table
Real-time
- Listen in
- Manage Shelves
- Push Queues
- View Queues
- View Shelves
- Contact center
  - View contact center
- Office telephony
  - View office telephony