The role permissions are grouped in 4 segments:
Administration:
- Campaigns
- Create campaigns
- Delete campaigns
- Edit campaigns
- View campaigns
- Details
- View details
- Agent script
- Edit agent script
- View agent script
- Contacts
- Contacts fields
- Edit contacts fields
- View contacts fields
- Execution and loading
- Edit execution and loading
- View execution and loading
- Contact rules
- Edit contact rules
- View contact rules
- Interactions handling
- Actions
- Edit actions
- View actions
- Blocked lists
- Edit blocked lists
- View blocked lists
- Business outcomes
- Edit business outcomes
- View business outcomes
- Communication settings
- Edit communication settings
- View communication settings
- Email
- Edit email
- View email
- Email approval
- Edit email approval
- View email approval
- IVR
- Edit IVR
- View IVR
- Pickup & Shelf
- Edit pickup & shelf
- View pickup & shelf
- Rules
- Edit rules
- View rules
- Recording
- Edit recording
- View recording
- Channels
- Edit channels
- Generate C2I Widget
- View channels
- Members
- Teams
- Edit teams
- View teams
- Users
- Edit teams
- View teams
- Teams
- Routing
- Agent routing
- Edit agent routing
- View agent routing
- Callback
- Edit callback
- View callback
- Cascades
- Edit cascades
- View cascades
- Inside working hours
- Edit inside working hours
- View inside working hours
- Outside working hours
- Edit outside working hours
- Edit outside working hours
- Working hours
- Edit working hours
- View working hours
- Flow
- Edit flow
- View flow
- Service level agreement
- Edit service level agreement
- View service level agreement
- Agent routing
- Actions
- Contacts fields
- Management
- Announcements
- Create announcements
- Delete announcements
- Edit announcements
- View announcements
- Details
- Change default announcement
- View details
- Announcement usage
- View announcement usage
- Media types
- Audio
- Video
- Private announcements
- Edit private announcements
- View private announcements
- Blocked lists
- Edit blocked lists
- View blocked lists
- Addresses
- Edit addresses
- View addresses
- Details
- Edit details
- View details
- Business outcomes
- Edit business outcomes
- View business outcomes
- Campaigns
- Edit campaigns
- View campaigns
- Details
- Edit details
- View details
- Keywords
- Edit keywords
- View keywords
- Call barring profiles
- Edit call barring profiles
- View call barring profiles
- Agent profiles
- View agent profiles
- Campaigns
- View campaigns
- Details
- Edit details
- View details
- Rules
- Edit rules
- View rules
- Shelf categories
- Edit shelf categories
- View shelf categories
- Contact rules
- Edit contact rules
- View contact rules
- Address types
- Edit address types
- View address types
- Details
- View details
- Details
- View details
- Address type rules
- Edit address type rules
- View address type rules
- Details
- View details
- Contact hours
- Edit contact hours
- View contact hours
- Exception days
- Edit exception days
- View exception days
- Media outcomes rules
- Edit media outcome rules
- View media outcome rules
- Campaigns
- Edit campaigns
- View campaigns
- Forward reasons
- Edit forward reasons
- View forward reasons
- Day sets
- Edit day sets
- View day sets
- Days list
- Edit days list
- View days list
- External links
- Create external links
- Delete external links
- Edit external links
- View external links management
- Key performance indicators
- Edit key performance indicators
- View key performance indicators
- Agents
- Edit agents
- View agents
- Campaigns
- Edit campaigns
- View campaigns
- Details
- Edit details
- View details
- Formula & Thresholds
- Edit formula & thresholds
- View formula & thresholds
- Teams
- Edit teams
- View teams
- Breaks and absences
- Edit breaks and absences
- View breaks and absences
- Notifications
- View notifications
- View notification details
- Flows
- Edit flows
- View flows
- Campaign groups
- Edit campaign groups
- View campaign groups
- Campaigns
- Edit campaigns
- View campaigns
- Details
- Edit details
- View details
- Skills
- Edit skills
- View skills
- Details
- Edit details
- View details
- Users
- Edit users
- View users
- Templates & Signatures
- Signatures
- Edit signatures
- View signatures
- Campaigns
- Edit campaigns
- View campaigns
- Signature content
- Edit content
- View content
- Details
- Edit details
- View details
- Keywords
- Edit keywords
- View keywords
- Templates
- Edit templates
- View templates
- Campaigns
- Edit campaigns
- View campaigns
- Templates content
- Edit content
- View content
- Details
- Edit details
- View details
- Keywords
- Edit keywords
- View keywords
- Signatures
- Working schedules
- Edit working schedules
- View working schedules
- Create working schedules
- Delete working schedules
- Working hours
- Edit working hours
- View working hours
- Announcements
- System
- Agent profiles
- Edit agent profiles
- View agent profiles
- Branding
- Edit branding
- View branding
- Component parameters
- View component parameters
- Details
- Edit details
- View details
- Phone numbers
- Create phone numbers
- Edit phone numbers
- Delete phone numbers
- View phone numbers
- Details
- Edit details
- View details
- Number usage
- View number usage
- Roles
- Create roles
- Delete roles
- Edit roles
- View roles
- Details
- View details
- Sites
- Edit sites
- View sites
- Details
- Edit details
- View details
- Supervisors
- Edit supervisors
- View supervisors
- Timezones
- Edit timezones
- View timezones
- Agent profiles
- Tenants
- View tenant password policies
- Users & Teams
- Teams
- Create teams
- Delete teams
- Edit teams
- View teams
- Details
- View details
- Campaigns
- Campaigns
- Edit campaigns
- View campaigns
- Campaigns
- Communications
- Presentation numbers
- Edit presentation numbers
- View presentation numbers
- Presentation numbers
- Members
- Members
- Edit members
- View members
- Members
- Users
- Change agent state
- Create users
- Delete users
- Edit users
- Reset user password
- View users
- Agent skills
- Edit agent skills
- View agent skills
- Communications
- Agent settings
- Agent interaction handling
- Edit agent interaction handling
- View agent interaction handling
- Number settings
- Edit number settings
- View number settings
- Presentation numbers
- Edit presentation numbers
- View presentation numbers
- Recording
- Edit recording
- View recording
- Agent interaction handling
- Extension settings
- Monitoring
- Edit monitoring
- View monitoring
- Monitoring
- Supervisor settings
- Number settings
- Edit number settings
- View number settings
- Number settings
- Agent settings
- Details
- View details
- Members
- Campaigns
- Edit campaigns
- View campaigns
- Site
- Edit site
- View site
- Teams
- Edit teams
- View teams
- Campaigns
- Teams
External Links:
- View all external links
Reporting:
- Create reports
- Delete reports
- View reporting
- View standard reports
- View user reports
Supervision:
- Interaction history
- Export interaction history recordings
- View interaction history
- View interaction history recordings
- Outbound contacts management
- View outbound contacts management
- View campaigns details
- Contact management
- Contacts
- Edit table
- View table
- Lists
- Edit table
- View table
- Queue
- View table
- Contact web service
- Edit table
- View table
- Contacts
- Real-time
- Listen in
- Manage Shelves
- Push Queues
- View Queues
- View Shelves
- Contact center
- View contact center