Role Permissions

 

The role permissions are grouped in 4 segments:

 

Administration:

  • Auto-attendants
    • Create auto-attendants
    • Delete auto-attendants
    • Edit auto-attendants
    • View auto-attendants
    • Phone numbers
      • Edit phone numbers
      • View phone numbers
    • Details
      • View details
    • Inside working hours
      • Edit inside working hours
      • View inside working hours
    • Outside working hours
      • Edit outside working hours
      • View outside working hours
    • Working hours
      • Edit working hours
      • View working hours
  • Campaigns
    • Create campaigns
    • Delete campaigns
    • Edit campaigns
    • View campaigns
    • Agent script tab
      • Agent script
        • Edit agent script
        • View agent script
    • Contacts tabs
      • Contacts fields
        • Edit contacts fields
        • View contacts fields
      • Execution and loading
        • Edit execution and loading
        • View execution and loading
      • Contact rules
        • Edit contact rules
        • View contact rules
    • Details
      • Generate C2I Widget
      • View details
    • Interactions handling tab
      • Actions
        • Edit actions
        • View actions
      • Blocked lists
        • Edit blocked lists
        • View blocked lists
      • Business outcomes
        • Edit business outcomes
        • View business outcomes
      • Communication settings
        • Edit communication settings
        • View communication settings
      • Campaigns email
        • Edit campaigns email
        • View campaigns email
      • Campaigns email aproval
        • Edit campaigns email approval
        • View campaigns email approval
      • IVR
        • Edit IVR
        • View IVR
      • Pickup & Shelf
        • Edit pickup & shelf
        • View pickup & shelf
      • Rules
        • Edit rules
        • View rules
      • Recording
        • Edit recording
        • View recording
    • Channels
      • Edit channels
      • View channels
    • Members tab
      • Teams
        • Edit teams
        • View teams
      • Users
        • Edit teams
        • View teams
    • Routing tab
      • Callback
        • Edit callback
        • View callback
      • Cascades
        • Edit cascades
        • View cascades
      • Inside working hours
        • Edit inside working hours
        • View inside working hours
      • Outside working hours
        • Edit outside working hours
        • Edit outside working hours
      • Working hours
        • Edit working hours
        • View working hours
      • Flow
        • Edit flow
        • View flow
    • Service level agreement
      • Edit service level agreement
      • View service level agreement
  • Distribution groups
    • Distribution groups
      • Create distribution groups
      • Delete distribution groups
      • Edit distribution groups
      • View distribution groups
      • Details
        • View details
      • Distribution queue
        • Edit distribution queue
        • View distribution queue
      • Failover
        • Edit failover
        • View failover
      • Group members
        • Edit group members
        • View group members
      • Notifications for non-answered calls
        • Edit notifications for non-answered calls
        • View notifications for non-answered calls
      • Schedule rules
        • Edit schedule rules
        • View schedule rules
  • Management
    • Announcements
      • Create announcements
      • Delete announcements
      • Change default announcement
      • Edit announcements
      • Edit private announcements
      • Manage audio announcements
      • Manage video announcements
      • View announcements
      • View private announcements
      • Details
        • Edit details
        • View details
      • Announcement usage
        • View announcement usage
    • Blocked lists
      • Edit blocked lists
      • View blocked lists
      • Addresses
        • Edit addresses
        • View addresses
      • Details
        • Edit details
        • View details
    • Business outcomes
      • Edit business outcomes
      • View business outcomes
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
    • Call barring profiles
      • Edit call barring profiles
      • View call barring profiles
      • Agent profiles
        • View agent profiles
      • Campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
      • Rules
        • Edit rules
        • View rules
    • Shelf categories
      • Edit shelf categories
      • View shelf categories
    • Contact rules
      • Address types tab
        • Edit address types
        • View address types
        • Details
          • Edit details
          • View details
      • Contact rules tab
        • Edit contact rules
        • View contact rules
        • Details
          • Edit details
          • View details
        • Address type rules tab
          • Edit address type rules
          • View address type rules
          • Contact hours
            • Edit contact hours
            • View contact hours
          • Details
            • Edit details
            • View details
          • Exception days
            • Edit exception days
            • View exception days
          • Media outcomes rules
            • Edit media outcome rules
            • View media outcome rules
        • Campaigns tab
          • Edit campaigns
          • View campaigns
        • Contact rules details forward reasons tab
          • Edit contact rules details forward reasons
          • View contact rules details forward reasons
    • Day sets
      • Edit day sets
      • View day sets
      • Days list
        • Edit days list
        • View days list
    • Devices
      • Edit devices
      • View devices
      • Details
        • Edit details
        • View details
      • Network settings
        • Edit network settings
        • View network settings
      • Usage
        • View usage
    • Dial plans
      • Edit dial plans
      • View dial plans
      • Details
        • Edit details
        • View details
      • Rules
        • Edit rules
        • View rules
      • Users
        • View users
    • External links
      • Create external links
      • Delete external links
      • Edit external links
      • View external links management
    • Key performance indicators
      • Edit key performance indicators
      • View key performance indicators
      • Agents
        • Edit agents
        • View agents
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
      • Formula & Thresholds
        • Edit formula & thresholds
        • View formula & thresholds
      • Teams
        • Edit teams
        • View teams
    • Breaks and absences
      • Edit breaks and absences
      • View breaks and absences
    • Notifications
      • View notifications
      • View notification details
    • Flows
      • Edit flows
      • View flows
    • Campaign groups
      • Edit campaign groups
      • View campaign groups
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
    • Skills
      • Edit skills
      • View skills
      • Details
        • Edit details
        • View details
      • Users
        • Edit users
        • View users
    • Templates & Signatures
      • Signatures
        • Edit signatures
        • View signatures
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Signature content
          • Edit content
          • View content
        • Details
          • Edit details
          • View details
      • Templates
        • Edit templates
        • View templates
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Templates content
          • Edit content
          • View content
        • Details
          • Edit details
          • View details
    • Working schedules
      • Edit working schedules
      • View working schedules
      • Delete working schedules
      • Details
        • Edit details
        • View details
  • System
    • Agent profiles
      • Edit agent profiles
      • View agent profiles
    • Branding
      • Edit branding
      • View branding
    • Component parameters
      • View component parameters
      • Details
        • Edit details
        • View details
    • Phone numbers
      • Edit phone numbers
      • Delete phone numbers
      • View phone numbers
      • Details
        • Edit details
        • View details
      • Number usage
        • View number usage
    • Roles
      • Create roles
      • Delete roles
      • Edit roles
      • View roles
    • Sites
      • Edit site
      • View sites
      • Details
        • Edit details
        • Edit details
      • Supervisors
        • Edit supervisors
        • View supervisors
      • Timezones
        • Edit timezones
        • View timezones
  • Tenants
    • View tenant password policies
  • Users & Teams
    • Teams
      • Create teams
      • Delete teams
      • Edit teams
      • View teams
      • Details
        • View details
      • Campaigns tab
        • Campaigns
      • Communications tab
        • Presentation numbers
      • Members tab
        • Members
    • Users 
      • Change agents state
      • Create users
      • Delete users
      • Edit users
      • Reset user password
      • View users
      • Agent skills
        • Edit agent skills
        • View agent skills
      • Communications tab
        • Agent setting
          • Agent interactions handling
            • Edit Agent interactions handling
            • View Agent interactions handling
          • Number settings
            • Edit number settings
            • View number settings
          • Presentation numbers
            • Edit presentation numbers
            • View presentation numbers
          • Recording
            • Edit recording
            • View recording
        • Extension settings
          • Allowed endpoint
            • Edit allowed endpoint
            • View allowed endpoint
          • Busy lamp field
            • Edit busy lamp field
            • View busy lamp field
          • Call waiting & holding
            • Edit call waiting & holding
            • View call waiting & holding
          • Phone numbers
            • Edit phone numbers
            • View phone numbers
          • Monitoring
            • Edit monitoring
            • View monitoring
          • Number settings
            • Edit number settings
            • View number settings
          • Voice mail
            • Edit voicemail
            • View voicemail
        • Supervisor settings
          • Number settings
            • Edit number settings
            • View number settings
        • Details
          • View details
        • Extensions forwarding tab
          • Conditional forward
            • Edit conditional forward
            • View conditional forward
          • Exception numbers
            • Edit exception numbers
            • View exception numbers
          • User unconditional forward
            • Edit user unconditional forward
            • View user unconditional forward
        • Members tab
          • Campaigns
            • Edit campaigns
            • View campaigns
          • Groups
            • Edit groups
            • View groups
          • Site
            • Edit site
            • View site
          • Teams
            • Edit teams
            • View teams

 

  • View all external links

 

Reporting:

  • Create reports
  • Delete reports
  • View reporting
  • View standard reports
  • View user reports

 

Supervision:

  • Interaction history
    • Export interaction history recordings
    • View interaction history
    • View interaction history recordings
  • Interaction history PBX
    • Export CDRs PBX
    • View CDRs PBX
  • Outbound contacts management
    • View outbound contacts management
    • View campaigns details
    • Contact management
      • Contacts tab
        • Edit table
        • View table
      • Lists tab
        • Edit table
        • View table
      • Queue tab
        • View table
    • Contact web service
      • Edit table
      • View table
  • Real-time
    • Listen in
    • Manage Shelves
    • Push Queues
    • View Queues
    • View Shelves
    • Contact center
      • View contact center
    • Office telephony
      • View office telephony
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