Role Permissions

 

The role permissions are grouped in 4 segments:

 

Administration:

  • Campaigns
    • Create campaigns
    • Delete campaigns
    • Edit campaigns
    • View campaigns
    • Details
      • View details
      • Agent script
        • Edit agent script
        • View agent script
      • Contacts
        • Contacts fields
          • Edit contacts fields
          • View contacts fields
        • Execution and loading
          • Edit execution and loading
          • View execution and loading
        • Contact rules
          • Edit contact rules
          • View contact rules
        • Interactions handling
          • Actions
            • Edit actions
            • View actions
          • Blocked lists
            • Edit blocked lists
            • View blocked lists
          • Business outcomes
            • Edit business outcomes
            • View business outcomes
          • Communication settings
            • Edit communication settings
            • View communication settings
          • Email
            • Edit email
            • View email
          • Email approval
            • Edit email approval
            • View email approval
          • IVR
            • Edit IVR
            • View IVR
          • Pickup & Shelf
            • Edit pickup & shelf
            • View pickup & shelf
          • Rules
            • Edit rules
            • View rules
          • Recording
            • Edit recording
            • View recording
          • Channels
            • Edit channels
            • Generate C2I Widget
            • View channels
          • Members
            • Teams
              • Edit teams
              • View teams
            • Users
              • Edit teams
              • View teams
          • Routing
            • Agent routing
              • Edit agent routing
              • View agent routing
            • Callback
              • Edit callback
              • View callback
            • Cascades
              • Edit cascades
              • View cascades
            • Inside working hours
              • Edit inside working hours
              • View inside working hours
            • Outside working hours
              • Edit outside working hours
              • Edit outside working hours
            • Working hours
              • Edit working hours
              • View working hours
            • Flow
              • Edit flow
              • View flow
            • Service level agreement
              • Edit service level agreement
              • View service level agreement
  • Management
    • Announcements
      • Create announcements
      • Delete announcements
      • Edit announcements
      • View announcements
      • Details
        • Change default announcement
        • View details
        • Announcement usage
          • View announcement usage
      • Media types
        • Audio
        • Video
      • Private announcements
        • Edit private announcements
        • View private announcements
    • Blocked lists
      • Edit blocked lists
      • View blocked lists
      • Addresses
        • Edit addresses
        • View addresses
      • Details
        • Edit details
        • View details
    • Business outcomes
      • Edit business outcomes
      • View business outcomes
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
      • Keywords
        • Edit keywords
        • View keywords
    • Call barring profiles
      • Edit call barring profiles
      • View call barring profiles
      • Agent profiles
        • View agent profiles
      • Campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
      • Rules
        • Edit rules
        • View rules
    • Shelf categories
      • Edit shelf categories
      • View shelf categories
    • Contact rules
      • Edit contact rules
      • View contact rules
      • Address types
        • Edit address types
        • View address types
        • Details
          • View details
      • Details
        • View details
        • Address type rules
          • Edit address type rules
          • View address type rules
          • Details
            • View details
            • Contact hours
              • Edit contact hours
              • View contact hours
            • Exception days
              • Edit exception days
              • View exception days
            • Media outcomes rules
              • Edit media outcome rules
              • View media outcome rules
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Forward reasons
          • Edit forward reasons
          • View forward reasons
    • Day sets
      • Edit day sets
      • View day sets
      • Days list
        • Edit days list
        • View days list
    • External links
      • Create external links
      • Delete external links
      • Edit external links
      • View external links management
    • Key performance indicators
      • Edit key performance indicators
      • View key performance indicators
      • Agents
        • Edit agents
        • View agents
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
      • Formula & Thresholds
        • Edit formula & thresholds
        • View formula & thresholds
      • Teams
        • Edit teams
        • View teams
    • Breaks and absences
      • Edit breaks and absences
      • View breaks and absences
    • Notifications
      • View notifications
      • View notification details
    • Flows
      • Edit flows
      • View flows
    • Campaign groups
      • Edit campaign groups
      • View campaign groups
      • Campaigns
        • Edit campaigns
        • View campaigns
      • Details
        • Edit details
        • View details
    • Skills
      • Edit skills
      • View skills
      • Details
        • Edit details
        • View details
      • Users
        • Edit users
        • View users
    • Templates & Signatures
      • Signatures
        • Edit signatures
        • View signatures
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Signature content
          • Edit content
          • View content
        • Details
          • Edit details
          • View details
        • Keywords
          • Edit keywords
          • View keywords
      • Templates
        • Edit templates
        • View templates
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Templates content
          • Edit content
          • View content
        • Details
          • Edit details
          • View details
        • Keywords
          • Edit keywords
          • View keywords
    • Working schedules
      • Edit working schedules
      • View working schedules
      • Create working schedules
      • Delete working schedules
      • Working hours
        • Edit working hours
        • View working hours
  • System
    • Agent profiles
      • Edit agent profiles
      • View agent profiles
    • Branding
      • Edit branding
      • View branding
    • Component parameters
      • View component parameters
      • Details
        • Edit details
        • View details
    • Phone numbers
      • Create phone numbers
      • Edit phone numbers
      • Delete phone numbers
      • View phone numbers
      • Details
        • Edit details
        • View details
      • Number usage
        • View number usage
    • Roles
      • Create roles
      • Delete roles
      • Edit roles
      • View roles
      • Details
        • View details
    • Sites
      • Edit sites
      • View sites
      • Details
        • Edit details
        • View details
      • Supervisors
        • Edit supervisors
        • View supervisors
    • Timezones
      • Edit timezones
      • View timezones
  • Tenants
    • View tenant password policies
  • Users & Teams
    • Teams
      • Create teams
      • Delete teams
      • Edit teams
      • View teams
      • Details
        • View details
      • Campaigns
        • Campaigns
          • Edit campaigns
          • View campaigns
      • Communications
        • Presentation numbers
          • Edit presentation numbers
          • View presentation numbers
      • Members
        • Members
          • Edit members
          • View members
    • Users
      • Change agent state
      • Create users
      • Delete users
      • Edit users
      • Reset user password
      • View users
      • Agent skills
        • Edit agent skills
        • View agent skills
      • Communications
        • Agent settings
          • Agent interaction handling
            • Edit agent interaction handling
            • View agent interaction handling
          • Number settings
            • Edit number settings
            • View number settings
          • Presentation numbers
            • Edit presentation numbers
            • View presentation numbers
          • Recording
            • Edit recording
            • View recording
        • Extension settings
          • Monitoring
            • Edit monitoring
            • View monitoring
        • Supervisor settings
          • Number settings
            • Edit number settings
            • View number settings
      • Details
        • View details
      • Members
        • Campaigns
          • Edit campaigns
          • View campaigns
        • Site
          • Edit site
          • View site
        • Teams
          • Edit teams
          • View teams

             

 

  • View all external links

 

Reporting:

  • Create reports
  • Delete reports
  • View reporting
  • View standard reports
  • View user reports

 

Supervision:

  • Interaction history
    • Export interaction history recordings
    • View interaction history
    • View interaction history recordings
  • Outbound contacts management
    • View outbound contacts management
    • View campaigns details
    • Contact management
      • Contacts
        • Edit table
        • View table
      • Lists
        • Edit table
        • View table
      • Queue
        • View table
      • Contact web service
        • Edit table
        • View table
  • Real-time
    • Listen in
    • Manage Shelves
    • Push Queues
    • View Queues
    • View Shelves
    • Contact center
      • View contact center
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