Role Permissions – Nubitalk

The role permissions are grouped in 4 segments:

Administration
External Links
Reporting
Supervision

Administration:

Campaigns
- Create campaigns
- Delete campaigns
- Edit campaigns
- View campaigns
- Details
  - View details
  - Agent script
    - Edit agent script
    - View agent script
  - Contacts
    - Contacts fields
      - Edit contacts fields
      - View contacts fields
    - Execution and loading
      - Edit execution and loading
      - View execution and loading
    - Contact rules
      - Edit contact rules
      - View contact rules
    - Interactions handling
      - Actions
        
        Edit actions
        
        View actions
      - Blocked lists
        
        Edit blocked lists
        
        View blocked lists
      - Business outcomes
        
        Edit business outcomes
        
        View business outcomes
      - Communication settings
        
        Edit communication settings
        
        View communication settings
      - Email
        
        Edit email
        
        View email
      - Email approval
        
        Edit email approval
        
        View email approval
      - IVR
        
        Edit IVR
        
        View IVR
      - Pickup & Shelf
        
        Edit pickup & shelf
        
        View pickup & shelf
      - Rules
        
        Edit rules
        
        View rules
      - Recording
        
        Edit recording
        
        View recording
      - Channels
        
        Edit channels
        
        Generate C2I Widget
        
        View channels
      - Members
        
        Teams
        
        Edit teams
        
        View teams
        
        Users
        
        Edit teams
        
        View teams
      - Routing
        
        Agent routing
        
        Edit agent routing
        
        View agent routing
        
        Callback
        
        Edit callback
        
        View callback
        
        Cascades
        
        Edit cascades
        
        View cascades
        
        Inside working hours
        
        Edit inside working hours
        
        View inside working hours
        
        Outside working hours
        
        Edit outside working hours
        
        Edit outside working hours
        
        Working hours
        
        Edit working hours
        
        View working hours
        
        Flow
        
        Edit flow
        
        View flow
        
        Service level agreement
        
        Edit service level agreement
        
        View service level agreement
Management
- Announcements
  - Create announcements
  - Delete announcements
  - Edit announcements
  - View announcements
  - Details
    - Change default announcement
    - View details
    - Announcement usage
      - View announcement usage
  - Media types
    - Audio
    - Video
  - Private announcements
    - Edit private announcements
    - View private announcements
- Blocked lists
  - Edit blocked lists
  - View blocked lists
  - Addresses
    - Edit addresses
    - View addresses
  - Details
    - Edit details
    - View details
- Business outcomes
- Call barring profiles
  - Edit call barring profiles
  - View call barring profiles
  - Agent profiles
    - View agent profiles
  - Campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
  - Rules
    - Edit rules
    - View rules
- Shelf categories
  - Edit shelf categories
  - View shelf categories
- Contact rules
  - Edit contact rules
  - View contact rules
  - Address types
    - Edit address types
    - View address types
    - Details
      - View details
  - Details
    - View details
    - Address type rules
      - Edit address type rules
      - View address type rules
      - Details
        
        View details
        
        Contact hours
        
        Edit contact hours
        
        View contact hours
        
        Exception days
        
        Edit exception days
        
        View exception days
        
        Media outcomes rules
        
        Edit media outcome rules
        
        View media outcome rules
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Forward reasons
      - Edit forward reasons
      - View forward reasons
- Day sets
  - Edit day sets
  - View day sets
  - Days list
    - Edit days list
    - View days list
- External links
  - Create external links
  - Delete external links
  - Edit external links
  - View external links management
- Key performance indicators
  - Edit key performance indicators
  - View key performance indicators
  - Agents
    - Edit agents
    - View agents
  - Campaigns
    - Edit campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
  - Formula & Thresholds
    - Edit formula & thresholds
    - View formula & thresholds
  - Teams
    - Edit teams
    - View teams
- Breaks and absences
- Notifications
  - View notifications
  - View notification details
- Flows
  - Edit flows
  - View flows
- Campaign groups
  - Edit campaign groups
  - View campaign groups
  - Campaigns
    - Edit campaigns
    - View campaigns
  - Details
    - Edit details
    - View details
- Skills
- Templates & Signatures
  - Signatures
    - Edit signatures
    - View signatures
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Signature content
      - Edit content
      - View content
    - Details
      - Edit details
      - View details
    - Keywords
      - Edit keywords
      - View keywords
  - Templates
    - Edit templates
    - View templates
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Templates content
      - Edit content
      - View content
    - Details
      - Edit details
      - View details
    - Keywords
      - Edit keywords
      - View keywords
- Working schedules
  - Edit working schedules
  - View working schedules
  - Create working schedules
  - Delete working schedules
  - Working hours
    - Edit working hours
    - View working hours
System
- Agent profiles
  - Edit agent profiles
  - View agent profiles
- Branding
  - Edit branding
  - View branding
- Component parameters
  - View component parameters
  - Details
    - Edit details
    - View details
- Phone numbers
  - Create phone numbers
  - Edit phone numbers
  - Delete phone numbers
  - View phone numbers
  - Details
    - Edit details
    - View details
  - Number usage
    - View number usage
- Roles
  - Create roles
  - Delete roles
  - Edit roles
  - View roles
  - Details
    - View details
- Sites
  - Edit sites
  - View sites
  - Details
    - Edit details
    - View details
  - Supervisors
    - Edit supervisors
    - View supervisors
- Timezones
  - Edit timezones
  - View timezones
Tenants
- View tenant password policies
Users & Teams
- Teams
  - Create teams
  - Delete teams
  - Edit teams
  - View teams
  - Details
    - View details
  - Campaigns
    - Campaigns
      - Edit campaigns
      - View campaigns
  - Communications
    - Presentation numbers
      - Edit presentation numbers
      - View presentation numbers
  - Members
    - Members
      - Edit members
      - View members
- Users
  - Change agent state
  - Create users
  - Delete users
  - Edit users
  - Reset user password
  - View users
  - Agent skills
    - Edit agent skills
    - View agent skills
  - Communications
    - Agent settings
      - Agent interaction handling
        
        Edit agent interaction handling
        
        View agent interaction handling
      - Number settings
        
        Edit number settings
        
        View number settings
      - Presentation numbers
        
        Edit presentation numbers
        
        View presentation numbers
      - Recording
        
        Edit recording
        
        View recording
    - Extension settings
      - Monitoring
        
        Edit monitoring
        
        View monitoring
    - Supervisor settings
      - Number settings
        
        Edit number settings
        
        View number settings
  - Details
    - View details
  - Members
    - Campaigns
      - Edit campaigns
      - View campaigns
    - Site
      - Edit site
      - View site
    - Teams
      - Edit teams
      - View teams

External Links:

View all external links

Reporting:

Create reports
Delete reports
View reporting
View standard reports
View user reports

Supervision:

Interaction history
- Export interaction history recordings
- View interaction history
- View interaction history recordings
Outbound contacts management
- View outbound contacts management
- View campaigns details
- Contact management
  - Contacts
    - Edit table
    - View table
  - Lists
    - Edit table
    - View table
  - Queue
    - View table
  - Contact web service
    - Edit table
    - View table
Real-time
- Listen in
- Manage Shelves
- Push Queues
- View Queues
- View Shelves
- Contact center
  - View contact center