OneContactPortal

Product description

• Presenting the new OneContact Portal
• OneContact Portal overview
• OneContact Portal's header and menu

Users & Teams

• Managing users
• Managing extensions
• Managing administratror
• Managing supervisors
• Managing agents
• Managing monitors
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Reporting and monitoring

• Managing reporting
• Monitor in real-time
• Listen in
• Campaigns
• Shelves
• Queues

Campaigns

• Managing campaigns

Auto-attendants and Distribution groups

• Managing auto-attendants
• Managing distribution groups

Management

• Management
• Manage announcements
• Manage blocked lists
• Manage breaks and absences
• Manage business outcomes
• Manage call barring profiles
See all 17 articles

System

• System
• Manage phone numbers
• Manage roles
• Manage sites
• Manage component parameters
• Component Parameters list
See all 8 articles

Flows

• Managing flows
• Creating flows
• Flow's nodes
• Adding variables
• System variables