OneContactPortal

Interaction History

• Interaction history menu
• Inbound
• Outbound
• Manual

Outbound

• Outbound campaigns overview
• Outbound view
• Contacts management usecases

Product description

• Presenting the new OneContact Portal
• OneContact Portal overview
• OneContact Portal's header and menu

Reporting and monitoring

• Managing reporting
• Monitor in real-time
• Listen in
• Campaigns
• Office telephony
• Extensions
See all 10 articles

Users & Teams

• Managing users
• Managing extensions
• Managing administratror
• Managing supervisors
• Managing agents
• Managing monitors
See all 7 articles

Campaigns

• Managing campaigns

Auto-attendants and Distribution groups

• Managing auto-attendants
• Managing distribution groups

Management

• Management
• Manage announcements
• Manage blocked lists
• Manage breaks and absences
• Manage business outcomes
• Manage call barring profiles
See all 18 articles

System

• System
• Manage phone numbers
• Manage roles
• Role Permissions
• Manage sites
• Manage component parameters
See all 10 articles

External links

• External links

Flows

• Managing flows
• Creating flows
• Flow's nodes
• Adding variables
• System variables